Delivery Ops Supervisor (DSP) - Lead & Optimize Routes

BOMy LLC; McAllen (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Bomy LLC is seeking an Assistant Operations Manager in McAllen, TX to oversee daily delivery operations, supervise drivers, and uphold safety and performance standards for Amazon DSP. The role requires leadership, coordination, and strong organizational skills.

The position focuses on dispatch, driver management, and compliance with delivery standards, with a flexible yet structured schedule in a fast-paced DSP environment.

Qualifications

• Previous experience in operations, logistics, dispatch, transportation, or a leadership role.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Ability to supervise employees, enforce policies, and hold team members accountable.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience monitoring employee performance, coaching, and handling disciplinary matters.
• Strong organizational skills and ability to maintain accurate documentation.
• Basic computer skills, including email, spreadsheets, and operational systems.
• Dependable, professional, punctual, and able to handle workplace conflicts.
• Valid driver’s license and acceptable driving record, if required.

Responsibilities

• Assist with daily dispatch, route assignments, and return-to-station operations.
• Monitor driver progress and coordinate rescues when necessary.
• Help manage staffing, scheduling, call-outs, and operational changes.
• Supervise, coach, and support delivery associates.
• Monitor driver attendance, productivity, safety, and route performance.
• Address performance issues and enforce company policies consistently.
• Document coaching, disciplinary actions, and employee concerns.
• Ensure drivers follow traffic laws, safety policies, and Amazon delivery standards.
• Monitor vehicle inspections, damage reports, and safety incidents.
• Address unsafe driving behaviors and delivery violations.
• Monitor customer complaints, delivery errors, and customer feedback.
• Maintain accurate attendance, performance, and incident records.
• Assist with timekeeping, overtime tracking, and employee training.
• Report operational concerns to management.

Skills

Leadership

Communication

Problem solving

Discipline

Multitasking

Documentation

Computer skills

Driver's license

Job description

Bomy LLC is seeking an Assistant Operations Manager in McAllen, TX to oversee daily delivery operations, supervise drivers, and uphold safety and performance standards for Amazon DSP. The role requires leadership, coordination, and strong organizational skills.

The position focuses on dispatch, driver management, and compliance with delivery standards, with a flexible yet structured schedule in a fast-paced DSP environment.