Dispatcher Amazon DSP

Liftoff Logistics LLC; Revere (MA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

PTO and sick leave

Tuition Reimbursement Program

A path to full-time

Dynamic team culture

Job summary

Liftoff Logistics LLC in Revere, MA is hiring a seasonal Dispatcher for peak season, mid-September through December, with potential to convert to a permanent role based on performance and business need. As Dispatcher you'll coordinate daily delivery operations, manage driver schedules, troubleshoot in real time, and sometimes run routes as needed to cover call-outs.

This role includes full benefits, a 401(k) with company match, PTO and tuition reimbursement, and a path to full-time for strong

Qualifications

• Previous DSP experience, preferably in Dispatch
• Administrative and/or supervisory experience a plus
• Strong computer skills and ability to use dispatch software

Responsibilities

• Open duties: assign vans, assemble asset bags, manage call-outs, and Stand-Up meetings
• Use dispatch software to track operations and performance
• Maintain constant driver communication with updates and guidance
• Monitor safety using Netradyne and take action
• Coordinate with leadership team for operations
• Roster next-day drivers each night considering constraints
• Document incidents accurately and timely
• Coach drivers 1:1 to boost metrics
• Resolve on-road issues (vehicle, phones, etc.)
• Uphold DSP guidelines and service standards
• Be prepared to drive a route to cover call-outs as needed

Skills

DSP experience

Administrative experience

Strong computer skills

English proficiency

Education

High school diploma

Tools

Dispatch software

Netradyne

Job description

Job Description

We are hiring a seasonal Dispatcher for Peak Season — mid - September through the end of December , with the potential to convert to a permanent role based on performance and business need.

As Dispatcher you'll coordinate and optimize daily delivery operations — managing driver schedules, troubleshooting issues in real time, and keeping service quality high. You'll also be on hand to run delivery routes yourself, stepping in for rescues or call-outs as needed, so you'll stay hands‑on with the operation you're managing.

Benefits:

• $26/hr plus overtime pay and performance bonuses
• Full benefits : Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and sick leave
• Tuition Reimbursement Program
• A path to full-time : strong performers may be brought on permanently after the peak season
• A dynamic, supportive team culture that values authenticity and respect

Duties:

• Perform opening duties such as assigning vans, assembling asset bags, managing call-outs, troubleshooting route assignment issues, and conducting Stand‑Up meeting
• Use dispatch management software to track details of operations and performance
• Stay in constant communication with drivers, providing updates, guidance, and support throughout their shifts
• Monitor Netradyne for safety violations and take immediate action as appropriate
• Facilitate communication with other members of the leadership team
• Roster next day drivers each night, taking into consideration various factors
• Document accidents, injuries, and other incidents accurately and timely
• Coach drivers on scorecard areas of improvement 1:1 to boost key metrics
• Resolve on‑road issues as they arise such as vehicle or phone malfunctions, tows, flat tires, etc.
• Uphold Amazon's DSP guidelines, policies, and service standards
• Be ready and willing to take a route yourself to cover call‑outs and rescues as needed -- every route must be covered

Qualifications:

• Previous DSP experience, preferably in Dispatch but not required
• Administrative and/or supervisory experience a plus
• Strong computer skills
• High school diploma or equivalent
• At least 21 years old
• Authorized to work in the U.S. without sponsorship
• Able to pass a background check and a 4-panel drug screening (does not test for marijuana pre‑employment)
• Strong English communication skills — speaking, reading, and writing
• Ability to manage multiple priorities and stay detail‑oriented in a fast‑paced, changing environment
• A team mindset — you'll work closely with drivers and other team members toward shared goals
• A non‑provisional, unrestricted U.S. driver's license and a clean motor vehicle record
• Ability to regularly lift 50 lbs. solo

Additional Information

We are an Equal Opportunity Employer. All qualified applicants will be considered for employment, regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation, or any other protected class status. Qualified applicants with arrest and conviction records will be considered for employment.