Senior Operations Manager, DSP Dispatch & Logistics

Amazon; Southern Pines (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental insurance

Life Insurance

401(k)

Job summary

Blue Ridge NC Logistics LLC, an Amazon DSP based in Southern Pines, NC, is seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.

You will oversee dispatch for all delivery routes, monitor route progress, coach Delivery Associates, and coordinate with Amazon station management, Driver Support, and Safety teams to ensure on-time performance, safety, and continuous process improvements.

Qualifications

• Must be 21 years of age or older
• High school diploma or equivalent (Bachelor’s degree preferred)
• 2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours, including weekends and holidays
• Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safety, accuracy, and team collaboration

Responsibilities

• Oversee dispatch operations for all delivery routes and ensure on-time performance
• Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
• Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
• Track and analyze operational metrics such as on-road performance, route completion, and station compliance
• Coordinate with Amazon station management, Driver Support, and Safety teams as needed
• Assist in scheduling, route planning, and daily logistics coordination
• Maintain clear and professional communication across all levels of the organization
• Enforce compliance with all company and Amazon policies, including DOT and safety requirements
• Prepare shift handoff reports and identify process improvements for greater efficiency

Skills

Leadership

Communication

Problem-solving

Team leadership

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Excel

Slack

GPS systems

Routing dashboards

Job description

Blue Ridge NC Logistics LLC, an Amazon DSP based in Southern Pines, NC, is seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.

You will oversee dispatch for all delivery routes, monitor route progress, coach Delivery Associates, and coordinate with Amazon station management, Driver Support, and Safety teams to ensure on-time performance, safety, and continuous process improvements.