Drybar Shops

Drybar; Nashville (TN); On-site; USD 2,066,000 - 2,342,000; Full time

Benefits offered by this job

Free dry blows

Paid time off

Employee discounts

Flexible scheduling

Product commissions

Career growth

Job summary

Drybar Nashville is seeking a Sales Associate / Customer Service Representative to enhance the client experience from check-in to check-out. You will manage front desk operations, assist with scheduling and payments, and help drive sales of products and memberships in a fast-paced, team-oriented shop.

The role emphasizes friendly, professional service, flexible hours, and opportunities for growth within a brand known for its signature blowouts and positive culture.

Qualifications

• 1+ years of customer service experience in fast-paced environments.
• Experience with point-of-sale (POS) systems preferred.
• Ability to multi-task and problem-solve under pressure.
• Professional, friendly, and team-oriented demeanor.

Responsibilities

• Greet and check in/out clients; manage front desk operations.
• Pair clients with stylists; manage break schedules; assist shop management.
• Suggest and sell products, tools, and memberships; restock displays.

Skills

Customer service

POS experience

Multi-tasking

Team-oriented

Education

High school diploma

Job description

Drybar - Nashville, TN

At Drybar Nashville, we specialize in one thing and do it better than anyone else

Sales Associate / Customer Service Representative
Drybar - Nashville, TN
At Drybar Nashville, we specialize in one thing and do it better than anyone else blowouts. Our philosophy is simple—No cuts. No color. Just blowouts. We're looking for friendly, enthusiastic Sales Associates who are passionate about customer service and thrive in a fast-paced, team-oriented environment.
As a Bartender at Drybar Nashville, you're the face of the client experience—from check-in to check-out. You ensure smooth shop flow, follow Bartender Non-Negotiables, and support daily operations and sales. You play a critical role in delivering exceptional service and maintaining a fun, efficient, and professional atmosphere.

WE ARE LOOKING FOR THESE HOURS TO BE FILLED!

• THURSDAYS – 1200 pm-800 pm
• FRIDAYS – 645 am-200 pm & 1200 pm-800 pm
• SUNDAYS – 945 am-645 pm

Why You’ll Love Working at Drybar

• Competitive pay - Start at $15-$17 per hour based on experience
• Lucrative commissions - 10% on product sales
• Paid time off - Vacation and sick time (Full Time Employees only)
• Free Blowouts Sunday- Thursday
• Bonus incentives - $5-$10 for each membership sold
• Employee discounts on all retail products
• Flexible scheduling
• Growth opportunities - Clear career path and ongoing professional development
• Fun, positive work culture

Drybar is proud to be an equal opportunity employer. We comply with all federal, state, and local laws regarding background checks and employment eligibility.

Key Responsibilities

• Client Experience & Front Desk Operations
  • Greet and check in/out clients using Booker
  • Manage client profiles and troubleshoot scheduling or POS issues
  • Handle payments, tips, and commissions with integrity
  • Answer phones and voicemails promptly
  • Review client notes to ensure personalized service
• Shop Flow & Team Support
  • Pair clients with stylists and manage break schedules when needed
  • Support shop management in maintaining smooth daily operations
  • Serve complimentary beverages and engage clients to create a bar-like vibe
  • Maintain clear communication with team and leadership
• Sales & Product Knowledge
  • Recommend and sell products, tools, and memberships
  • Restock and maintain retail displays
  • Support merchandising and inventory tasks
• Cleanliness & Standards
  • Maintain shop cleanliness and complete assigned side work
  • Follow all opening, closing, and shift duties
• Training & Culture
  • Help onboard and train new Bartenders
  • Contribute to a positive, team-first culture
  • Attend mandatory meetings and uphold Drybar’s 10 Core Values

What We’re Looking For

• 1+ years of customer service experience in a fast-paced environment (e.g., retail, front desk, hospitality, or salon/spa)
• Experience with point-of-sale (POS) systems preferred
• High school diploma or equivalent
• Ability to multi-task, problem-solve, and maintain composure under pressure
• Must be able to stand/walk for 6-8 hours per shift
• A strong track record of delivering exceptional customer experiences
• Technically savvy and comfortable with front desk operations
• Professional, friendly, and team-oriented demeanor

©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.