Dry Store Counter Manager & Team Leader

Tide Cleaners; Houston (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Tide Cleaners is hiring a Counter Manager for our dry store in Houston. You will lead a small team, oversee counter operations, and ensure guest satisfaction with accurate pricing and swift service.

Responsibilities include training staff, managing check-in/out, handling cash and card transactions, maintaining a clean, organized counter area, and meeting daily goals in a fast-paced environment. This role reports to the General Manager and offers growth opportunities within a respected service

Qualifications

• Experience in hospitality or customer-service management preferred.
• Proficiency with basic math.
• Self-motivated with high energy and a positive attitude.
• Strong leadership and ability to train and schedule staff.

Responsibilities

• Live Our Core Values: Uphold and demonstrate company values - Guest Service, Excellence, Commitment, Integrity, and Top Quality.
• Customer Experience: Deliver exceptional in-store experience for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Store Operations: Oversee daily store production, ensuring quality standards are met and maintained.
• Team Leadership: Train employees, create staffing schedules, and guide the team in day-to-day operations.
• Store Management : Open/close the store, meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Thrive in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Take on additional responsibilities as assigned.

Skills

Leadership

Customer service

Team management

Hospitality experience

Cash handling

Time management

Tools

POS system

Job description

Tide Cleaners is hiring a Counter Manager for our dry store in Houston. You will lead a small team, oversee counter operations, and ensure guest satisfaction with accurate pricing and swift service.

Responsibilities include training staff, managing check-in/out, handling cash and card transactions, maintaining a clean, organized counter area, and meeting daily goals in a fast-paced environment. This role reports to the General Manager and offers growth opportunities within a respected service