Counter Mgr Dry Store Only

Tide Cleaners; Houston (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Tide Cleaners is hiring a Counter Manager for our dry store in Houston. You will lead a small team, oversee counter operations, and ensure guest satisfaction with accurate pricing and swift service.

Responsibilities include training staff, managing check-in/out, handling cash and card transactions, maintaining a clean, organized counter area, and meeting daily goals in a fast-paced environment. This role reports to the General Manager and offers growth opportunities within a respected service

Qualifications

• Experience in hospitality or customer-service management preferred.
• Proficiency with basic math.
• Self-motivated with high energy and a positive attitude.
• Strong leadership and ability to train and schedule staff.

Responsibilities

• Live Our Core Values: Uphold and demonstrate company values - Guest Service, Excellence, Commitment, Integrity, and Top Quality.
• Customer Experience: Deliver exceptional in-store experience for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Store Operations: Oversee daily store production, ensuring quality standards are met and maintained.
• Team Leadership: Train employees, create staffing schedules, and guide the team in day-to-day operations.
• Store Management : Open/close the store, meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Thrive in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Take on additional responsibilities as assigned.

Skills

Leadership

Customer service

Team management

Hospitality experience

Cash handling

Time management

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Counter Mgr Dry Store Only

010214 RFT Houston, TX, US

3 days ago Requisition ID: 2304

Salary Range: $11.00 To $13.00 Hourly

Reports To: General Manager

Edit Holdings, LLC dba Tide Cleaners, is seeking an enthusiastic and dedicated Counter Staff to join our team! We're looking for a leader who enjoys working with people, fostering teamwork, and representing the Tide Cleaners brand with the highest standards of excellence.

Key Responsibilities

• Live Our Core Values: Uphold and demonstrate company values - Guest Service, Excellence, Commitment, Integrity, and Top Quality.
• Customer Experience: Deliver exceptional in-store experience for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Store Operations: Oversee daily store production, ensuring quality standards are met and maintained.
• Team Leadership: Train employees, create staffing schedules, and guide the team in day-to-day operations.
• Store Management : Open/close the store, meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Thrive in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Take on additional responsibilities as assigned.

Qualifications

• Proficiency with basic math skills.
• Self-motivated with high energy and a positive attitude.
• Strong leadership and team management abilities .
• Commitment to ongoing training and personal development.
• Previous experience in hospitality or customer service management is preferred.