Front Counter Associate — Guest Experience & Quick Service

Tide Cleaners; Houston (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Tide Cleaners in Houston, TX is hiring a Counter Staff to join our team. You will assist customers with dry cleaning and laundry drop-off/pick-up, handle transactions, and maintain a welcoming counter area.

The role emphasizes friendly service, accurate pricing, and adherence to quality standards. Ideal candidates are energized by teamwork, comfortable standing for long periods, and eager to participate in ongoing training.

Qualifications

• Basic math skills and ability to recognize numbers.
• Self-motivated with a positive, energetic attitude.
• Strong leadership and teamwork qualities.
• Willingness to participate in ongoing training and development.
• Ability to stand for long periods.
• Previous experience in hospitality or customer service is preferred.

Responsibilities

• Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times .
• Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development: Help train new employees in store procedures and processes.
• Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Perform additional tasks as assigned.

Skills

Basic math

Customer service

Team leadership

Positive attitude

Willingness to train

Endurance (standing)

Job description

Tide Cleaners in Houston, TX is hiring a Counter Staff to join our team. You will assist customers with dry cleaning and laundry drop-off/pick-up, handle transactions, and maintain a welcoming counter area.

The role emphasizes friendly service, accurate pricing, and adherence to quality standards. Ideal candidates are energized by teamwork, comfortable standing for long periods, and eager to participate in ongoing training.