Customer Experience Counter Specialist

Tide Cleaners; Bellaire (TX); On-site; USD 15,000 - 18,000; Full time

Job summary

Edit Holdings, LLC dba Tide Cleaners in Bellaire, TX is seeking a full-time Counter Staff to provide exceptional customer service for dry cleaning and laundry drop-off/pick-up. You will handle transactions, assist guests, and maintain a clean, organized counter area in a fast-paced store.

Responsibilities include greeting customers, processing payments, answering inquiries, and helping train new employees while upholding Tide Cleaners' core values and quality standards.

Qualifications

• Basic math skills and ability to recognize numbers.
• Self-motivated with a positive, energetic attitude.
• Strong leadership and teamwork qualities.
• Willingness to participate in ongoing training and development.
• Ability to stand for long periods.
• Previous experience in hospitality or customer service is preferred.

Responsibilities

• Live Our Core Values: Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.
• Customer Experience: Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations: Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling: Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management: Accurately calculate prices and handle cash/credit transactions.
• Quality Assurance: Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development: Help train new employees in store procedures and processes.
• Store Operations: Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability: Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties: Perform additional tasks as assigned.

Skills

Customer service

Cash handling

Math skills

Communication

Teamwork

Job description

Edit Holdings, LLC dba Tide Cleaners in Bellaire, TX is seeking a full-time Counter Staff to provide exceptional customer service for dry cleaning and laundry drop-off/pick-up. You will handle transactions, assist guests, and maintain a clean, organized counter area in a fast-paced store.

Responsibilities include greeting customers, processing payments, answering inquiries, and helping train new employees while upholding Tide Cleaners' core values and quality standards.