Drug Store Customer Experience Specialist

Kroger Family of Companies; Michigan; On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused associate to create an outstanding experience, maintain a clean, safe environment, and support department goals. You will embody Customer 1st values such as respect, integrity and safety while helping customers find products and answer questions.

Responsibilities include greeting customers, knowing products, offering samples, staying informed about ads, stocking and labeling, and communicating with store management.

Qualifications

• Retail experience required or preferred.
• Ability to handle stressful situations while maintaining service quality.
• Strong communication skills for customer interactions.
• Knowledge of basic math for transactions and shelf management.

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions.
• Gain knowledge of products and respond to inquiries with suggestions.
• Offer product samples to help customers discover items.
• Inform customers of specials and promotions.
• Recommend items to meet customer needs and preferences.
• Review dates and ensure product freshness and accuracy.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude and stay current with ads.
• Adhere to safety procedures and report hazards.
• Inspect equipment and notify management of repairs.
• Report safety risks or illegal activity as required.
• Work cooperatively in a fast-paced environment and handle conflicts professionally.
• Follow directions and seek help to resolve issues.
• Provide support to customers including minors and individuals with special needs.

Skills

Retail experience

Stress management

Effective communication

Basic math

Job description

Kroger Family of Companies is seeking a customer-focused associate to create an outstanding experience, maintain a clean, safe environment, and support department goals. You will embody Customer 1st values such as respect, integrity and safety while helping customers find products and answer questions.

Responsibilities include greeting customers, knowing products, offering samples, staying informed about ads, stocking and labeling, and communicating with store management.