Drop Ship & Ecommerce Operations Specialist

T E C Industrial Inc; Lenexa (KS); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Unrivaled Teamwear is seeking a Sales Operations Specialist to manage daily Drop Ship/Direct-to-Consumer execution, including item/UPC setup, site auditing, and inventory checks across bookstore and retail accounts.

You will collaborate with Key Account Managers and the Digital Merchandiser to drive accuracy and timely content, while building relationships with internal teams and customer contacts to achieve business plans.

Qualifications

• Bachelor's degree (BA, BS) preferred or equivalent experience.
• 2+ years of sales support, sales analytics, e-commerce operations, or related experience.
• Understanding of sales terminology and reporting metrics.
• Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint), Shared Drives/Files.
• Comfort working within customer web portals and back-end item/UPC setup systems.
• Demonstrates effectiveness in organization and management of multiple projects.
• Strong communication and problem-solving skills.
• Team and partnership mentality.
• Ability to work independently on assigned tasks and multi-task in a fast-paced environment.

Responsibilities

• Own item and UPC setup for all new and updated Drop Ship styles across customer systems.
• Develop and distribute product setup forms, web images, and marketing assets to customers.
• Manage customer portal(s), ensuring items, pricing, and content are entered accurately and on schedule.
• Check inventory availability and feed accuracy to ensure listed assortments are in stock and orderable.
• Conduct consistent, ongoing auditing of customer websites to confirm assortments, pricing, and content are live and correct.
• Write and maintain web product descriptions in line with brand and customer standards.
• Send and proof web images for accuracy prior to and after customer upload.
• Flag and resolve content or setup discrepancies with the Digital Merchandiser and customer contacts.
• Represent Sales as the day-to-day contact for current and new Drop Ship accounts on operational matters.
• Serve as liaison between customers, customer service, and production planning to manage order flow and lead times.
• Maintain constant communication and daily business management with Drop Ship contacts at key accounts.
• Work directly with Sales/Brand leads and the Digital Merchandiser to onboard new accounts operationally.
• Build, manage, and distribute weekly/monthly/annual reporting in partnership with the Digital Merchandiser and sales analysts.
• Assist the Digital Merchandiser and Brand leads with input and suggestions on assortment creation based on frontline customer and site insight.
• Partner with Sales and Brand leads on seasonal/monthly forecasts.
• Collaborate closely with cross-functional teams to create and refine operational best practices and efficiencies.

Skills

Sales support

Sales analytics

E-commerce operations

MS Office proficiency

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Shared Drives/Files

Customer portals

Job description

Unrivaled Teamwear is seeking a Sales Operations Specialist to manage daily Drop Ship/Direct-to-Consumer execution, including item/UPC setup, site auditing, and inventory checks across bookstore and retail accounts.

You will collaborate with Key Account Managers and the Digital Merchandiser to drive accuracy and timely content, while building relationships with internal teams and customer contacts to achieve business plans.