Drone Systems Field Engineer - PSO, Field Ops & Launch

Amazon Inc.; Florida; On-site; USD 129,000 - 175,000; Full time

Benefits offered by this job

Health Insurance

Job summary

Amazon Prime Air is seeking a Field Service Engineer within the PSO to troubleshoot day-to-day drone operations and ensure high reliability across sites. You’ll collaborate with design engineers, drone maintainers, and operators to drive continuous improvements and reliable uptime.

As a core PA PSO engineer, you’ll travel up to 15% for site launches, perform remote provisioning, and deliver data-driven recommendations that translate into tangible performance gains for customers and operations.

Qualifications

• 3+ years of technical troubleshooting experience.
• Experience with project management.
• Experience in an operational environment.

Responsibilities

• Troubleshoot daily system performance anomalies and deliver solutions to operations.
• Assist with launches of new operational sites.
• Lead cross-functional investigations with engineering, maintenance, and operations teams.
• Drive data-driven continuous improvement to reduce operational burdens.
• Develop and maintain documentation for technical procedures.
• Improve system performance and customer experience through data insights.

Skills

Technical troubleshooting

Project management

Operational environment

Data-driven insights

Education

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field

Tools

JIRA

Confluence

Job description

Amazon Prime Air is seeking a Field Service Engineer within the PSO to troubleshoot day-to-day drone operations and ensure high reliability across sites. You’ll collaborate with design engineers, drone maintainers, and operators to drive continuous improvements and reliable uptime.

As a core PA PSO engineer, you’ll travel up to 15% for site launches, perform remote provisioning, and deliver data-driven recommendations that translate into tangible performance gains for customers and operations.