Sr. Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Amazon; Seattle (WA); On-site; USD 151,200 - 204,600; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

A leading technology company is seeking a Product Support Engineering Service Engineer in Seattle. This role involves driving hardware and software functionality improvements for ultra-fast drone delivery operations. The ideal candidate must hold a STEM degree and possess experience in systems engineering. Responsibilities include investigating system performance, leading cross-functional investigations, and communicating effectively across organizational levels. Benefits include competitive compensation, health insurance, and a 401(k) matching program.

Qualifications

• Experience as a technical lead or in a systems engineering role.
• Strong understanding of mechanical, electrical, and software fundamentals.
• Ability to analyze multi-disciplinary systems.

Responsibilities

• Investigate drone system performance for anomalies.
• Lead cross-functional system investigations.
• Develop and maintain documentation for technical procedures.
• Communicate strategies and results to senior leadership.

Skills

Technical lead experience

Systems engineering

Data analysis

Technical communication

Education

Bachelor's degree in a STEM discipline

Job description

Overview

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone

Role

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive development of hardware and software functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations.

Responsibilities

• Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Develop and maintain documentation for technical procedures
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Basic Qualifications

• Bachelor's degree in a STEM discipline
• Experience as a technical lead, systems engineer, or technical program manager with significant experience in complex systems

Preferred Qualifications

• Experience analyzing dependencies, tradeoffs, and sensitivities across multi-disciplinary systems

Work Details

This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations. You will bring a unique perspective informed by operational data and customer feedback to spearhead system improvements and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) and strong technical communication and documentation skills are essential. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success. Some responsibilities may require an export control license, and placement is contingent on Amazon’s ability to obtain one on your behalf.

Compliance & EEO

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation & Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance and option for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Company: Amazon.com Services LLC

Job ID: A3163830