Drone Field Service Engineer — PSO & Site Launch Lead

Amazon Inc.; Philadelphia (Philadelphia County); On-site; USD 129,000 - 175,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Flexible Spending Accounts

Adoption & Surrogacy Reimbursement

Employee Assistance Program (EAP)

Mental Health Support

Job summary

Amazon Prime Air is seeking a Product Support Organization (PSO) Field Service Engineer to troubleshoot and diagnose day-to-day problems within our ultra-fast drone delivery operations. You will ensure high reliability, collaborate with design engineering, and support site launches with hands-on technical work to ensure smooth operations.

Responsibilities include leading cross-functional investigations, driving improvements with data-driven insights, and developing robust technical documentation

Qualifications

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field required.
• 3+ years of technical troubleshooting or similar experience.
• Experience in project management and use of engineering project management software such as JIRA/Confluence.

Responsibilities

• Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams.
• Assist with launches of new operational sites.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system behavior improvements based on data analysis that impact customer experience and advocate for customers.

Skills

Troubleshooting

Project management

Cross-functional collaboration

Technical communication

Education

Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or equivalent

Tools

JIRA

Confluence

Job description

Amazon Prime Air is seeking a Product Support Organization (PSO) Field Service Engineer to troubleshoot and diagnose day-to-day problems within our ultra-fast drone delivery operations. You will ensure high reliability, collaborate with design engineering, and support site launches with hands-on technical work to ensure smooth operations.

Responsibilities include leading cross-functional investigations, driving improvements with data-driven insights, and developing robust technical documentation