PSO Service Engineer, Amazon Prime Air

Amazon Inc.; Seattle (WA); On-site; USD 80,000 - 131,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Prime Air is seeking a Product Support Engineering Service Engineer to lead deep-dive investigations of drone system components and drive reliability in ultra-fast drone delivery operations. You will manage end-to-end field return processes, review and disposition parts, and work with design and service engineers to propel continuous improvement.

This role uses system data and customer feedback to identify failure modes, translate reliability metrics into actionable insights, and present

Qualifications

• 2+ years of technical support experience.
• Experience troubleshooting and identifying root causes.
• Experience working with data and analytics to drive decisions.

Responsibilities

• Lead cross-functional system investigations with engineering, maintenance, and operations.
• Drive continuous improvement initiatives using data-driven insights.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system improvements based on data analysis and customer impact.
• Communicate strategies and results to senior leadership and partners.

Skills

Technical support

Troubleshooting

Data analytics

Scripting

Education

Bachelor's degree in STEM

Tools

Scripting languages

Job description

Description

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to deep-dive system and component investigations for the Prime Air Drone system, driving improved reliability within our ultra-fast drone delivery operations.

This role will be responsible for ensuring a high degree of technical reliability within the drone system. You will be managing end-to-end parts field return operations, ensuring components are properly reviewed, documented, and dispositioned in a timely manner. Working closely with design engineering and service engineering staff, you will power a flywheel of continuous improvement in the drone system by engaging directly with actual failure modes and reducing known failure rates.

This role is a member of the PA Product Support Organization (PSO) Engineering team, serving as a support engineer focused on determining failure modes and improving fleet reliability. In this position, you will bring a unique perspective informed by system data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Your ability to translate reliability data into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Key job responsibilities

• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Develop and maintain documentation for technical procedures
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

About the team

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most-important—and safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the‑art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone

Basic Qualifications

• 2+ years of technical support experience
• Experience troubleshooting and identifying the root cause of issues
• Experience working with data and leveraging analytics to make decisions

Preferred Qualifications

• Experience scripting in modern programming languages
• Bachelor's degree in a STEM field
• Experience in robotics design, automation systems development, control systems design, or related product development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 80,200.00 - 130,700.00 USD annually