Drone Systems Reliability Engineer

Amazon Inc.; Seattle (WA); On-site; USD 80,000 - 131,000; Full time

Benefits offered by this job

Health insurance (medical, dental, etc

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Prime Air is seeking a Product Support Engineering Service Engineer to lead deep-dive investigations of drone system components and drive reliability in ultra-fast drone delivery operations. You will manage end-to-end field return processes, review and disposition parts, and work with design and service engineers to propel continuous improvement.

This role uses system data and customer feedback to identify failure modes, translate reliability metrics into actionable insights, and present

Qualifications

• 2+ years of technical support experience.
• Experience troubleshooting and identifying root causes.
• Experience working with data and analytics to drive decisions.

Responsibilities

• Lead cross-functional system investigations with engineering, maintenance, and operations.
• Drive continuous improvement initiatives using data-driven insights.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system improvements based on data analysis and customer impact.
• Communicate strategies and results to senior leadership and partners.

Skills

Technical support

Troubleshooting

Data analytics

Scripting

Education

Bachelor's degree in STEM

Tools

Scripting languages

Job description

Amazon Prime Air is seeking a Product Support Engineering Service Engineer to lead deep-dive investigations of drone system components and drive reliability in ultra-fast drone delivery operations. You will manage end-to-end field return processes, review and disposition parts, and work with design and service engineers to propel continuous improvement.

This role uses system data and customer feedback to identify failure modes, translate reliability metrics into actionable insights, and present