DRIVERVAN

Texas Western Hospitality Group; Grapevine (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Texas Western Hospitality Group's Hilton Garden Inn DFW North Grapevine in Grapevine, TX is seeking a courteous Driver-Van to assist guests with loading baggage, transport them to the airport or other requested locations, and drive safely according to hotel policies.

You will keep licenses in the car, maintain the van's cleanliness, provide directions, handle guest packages, and respond promptly to requests or complaints while presenting a professional image and following company policies.

Responsibilities

• Assists guests loading baggage into the van at the hotel, the airport, or other destinations.
• Transports guests to and from the airport or other locations; drives safely per hotel policies.
• Keeps licenses and driving documents in the car at all times.
• Ensures passengers are seated and safe while driving.
• Reports accidents or vehicle damage immediately to the supervisor.
• Explains hotel services and upcoming events to guests; knows local area.
• Keeps the van interior clean and presentable for passenger comfort.
• Provides local directions to guests courteously.
• Oversees arrival of guest packages and delivers them timely.
• Ensures baggage is secured and tagged on request.
• May transport luggage without passengers to assist guests.
• Responds quickly to guest requests or complaints; follows up for satisfaction.
• Maintains professional appearance and follows company policies.
• Note: Other duties as assigned by supervisor or management.

Job description

Job Details

Job Location: Hilton Garden Inn DFW North Grapevine - Grapevine, TX 76051

Position Type: Full-Time/Part-Time

Job Shift: Day

Our Driver-Van

• Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destinations.
• Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.
• Keeps all necessary licenses and driving record documents in the car at all times.
• Ensures passengers take proper safety precautions and remain seated while driving.
• Reports accidents and/or vehicle damage immediately to the supervisor.
• Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
• Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.
• Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.
• Provides guests with local directions in a courteous and accurate manner as requested.
• Oversees the arrival of guest packages. Ensures packages are all logged and delivered to the guest in a timely manner.
• Ensures baggage is secured and tagged at guest request to store baggage.
• May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Qualifications