Van Driver

Hyatt Select Nashville/Opryland; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Select Nashville/Opryland is seeking a Van Driver to shuttle guests to designated locations, assist with luggage, and perform concierge duties. The role requires strong navigation, customer service, and the ability to manage multiple pickups on a changing schedule.

Responsibilities include driving the van on scheduled runs, greeting guests, loading luggage, escorting guests to rooms, and providing local information and directions.

Qualifications

• High School diploma or equivalent required.
• Must have a valid driver's license for the applicable state.
• Minimum of one year driving experience.
• Must have an acceptable MVR (Motor Vehicle Driving Record).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Comply with Avion Hospitality standards and regulations to ensure safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts and van with luggage.
• Escort guests to rooms upon request and check/store luggage for arrivals/departures.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms and provide information/maps/directions as required.
• Maintain current listing of local attractions and transportation guides.
• Provide information and directions; ensure lobby reader board is correct.
• Maintain cleanliness of van interior/exterior and front areas.
• Drive van as per scheduled runs and assist guest services agents.

Skills

Driving experience

Driver's license

MVR acceptable

Clear communication

Decision making under pressure

Guest service orientation

Coordination

Education

High School diploma or equivalent

Job description

Description

Job Summary

Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the van according to scheduled van runs and/or as needed for guests, and accommodate guests during their stay in an attentive, courteous and efficient manner.

Education &Experience

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Minimum of one year driving experience
• Must have an acceptable MVR (Motor Vehicle Driving Record)Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required byscheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the properuniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe andefficient hotel operations.
• Greet guests’ in a pleasant manner.
• Load and unload luggage carts.
• Load and unload van with luggage.
• Escort guests to rooms upon request.
• Check/store luggage for arrivals and departures using luggage tags.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Ensure lobby reader board is correct.
• Maintain cleanliness of motor entrance, front door and lobby area.
• Deliver flowers, packages and messages to guest rooms.
• Complete room changes.
• Maintain cleanliness of van interior and exterior.
• Drive van as per scheduled runs.
• Answer console to assist guest services agents.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.