Van Driver | Philadelphia Residence Inn

Philadelphia Residence Inn; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Philadelphia Residence Inn is seeking a courteous Hotel Van Driver to shuttle guests safely and efficiently. Greet guests, assist with luggage, and provide local directions while maintaining a clean van and professional appearance.

Required: valid driver’s license, clean driving record, 21+, and strong communication. Being bilingual English/Spanish is a plus, with knowledge of local attractions to enhance guest experience.

Qualifications

• Valid driver’s license in the state of hotel’s operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Operate the hotel shuttle/van to transport guests safely and courteously.
• Assist guests with loading/unloading luggage.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Provide directions and information about local activities and attractions to guests.
• Monitor and maintain cleanliness and organization of van and related work areas.
• Ensure driveway areas and van appearance are maintained.
• Respond to guest complaints to ensure satisfaction.
• Report safety hazards or unauthorized persons to management.
• Other duties as assigned.

Skills

Guest service

Communication

Bilingual English/Spanish

Education

High school diploma

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to the hotel.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Monitor and maintain appearance of hotel van.
• Ensure confidentiality of hotel guests and security of guests’ possessions.
• Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

• Valid driver’s license in the state of hotel’s operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.