Van Driver | Philadelphia Ridley Park Springhill Suites

Philadelphia Springhill Suites; Ridley Park (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

Philadelphia Springhill Suites in Ridley Park, PA is seeking an attentive Hotel Van Driver to shuttle guests between the property and local destinations, ensuring safety and courteous service. The role requires flexibility, weekend/holiday shifts, and strong guest relations.

Responsibilities include greeting guests, assisting with luggage, keeping the shuttle clean, providing directions, and reporting hazards.

Qualifications

• Valid driver's license in the state of operation.
• Excellent driving record.
• Must be 21 years or older.
• Ability to communicate clearly and give directions.
• Experience in guest relations or customer service.
• Ability to communicate with guests, management, and staff effectively.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions beneficial.

Responsibilities

• Transport guests safely and courteously by hotel shuttle.
• Greet arriving guests and help with luggage.
• Assist guests into and out of the hotel van.
• Keep driveways clear and ensure parking rules.
• Monitor shuttle area for hazards and report to Manager.
• Maintain cleanliness and organization of work areas.
• Provide directions and information about local area.
• Handle guest complaints to ensure satisfaction.

Skills

Driver's license

Clean driving record

21+ years old

Communication

Guest relations

Bilingual English/Spanish

Local knowledge

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to the hotel.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Monitor and maintain appearance of hotel van.
• Ensure confidentiality of hotel guests and security of guests’ possessions.
• Other duties as assigned.

Responsibilities

Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).

Qualifications

• Valid driver’s license in the state of hotel’s operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.