Driver & Vehicle Services Specialist I

DelDOT; Dover (DE); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

DelDOT's Division of Motor Vehicles seeks a Motor Vehicle Associate I to perform a range of driver and vehicle services and related transactions. You will handle licensing, IDs, registrations, fines, and records while delivering courteous service and complying with applicable laws and policies.

The role requires attention to detail, accuracy in money handling, and the ability to explain procedures to customers. Bilingual English/Spanish skills are preferred.

Competenze

• Six months experience in document processing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures.
• Six months experience in customer service, providing prompt, accurate, courteous service and handling inquiries.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve and report on data.
• Possession of a valid Driver's License (not suspended, revoked, cancelled, expired, or disqualified).

Mansioni

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials.
• Delivers excellent customer service to internal and external customers by obtaining information to assist with transactions.
• Interprets and applies driving laws, rules, regulations, and policies to the public and other stakeholders.
• Accurately computes, handles, and accounts for all DMV monies collected and reconciles deposits.
• Reviews documents for validity and authenticity and ensures completeness.
• Operates testing equipment and participates in examinations as needed.
• May administer vision, written, or road examinations to evaluate knowledge and skills.

Conoscenze

Document processing experience

Customer service

Legal/compliance knowledge

Data entry / information systems

Interpersonal communication

Strumenti

Automated information systems

Descrizione del lavoro

DelDOT's Division of Motor Vehicles seeks a Motor Vehicle Associate I to perform a range of driver and vehicle services and related transactions. You will handle licensing, IDs, registrations, fines, and records while delivering courteous service and complying with applicable laws and policies.

The role requires attention to detail, accuracy in money handling, and the ability to explain procedures to customers. Bilingual English/Spanish skills are preferred.