Motor Vehicle Associate I

State of Delaware; Delaware; In loco; USD 32.000 - 40.000; Tempo pieno

Descrizione del lavoro

DelDOT Motor Vehicle Division seeks a Motor Vehicle Associate I to perform core DMV duties in Dover, Delaware. The role requires handling driver and vehicle transactions, reviewing documents, and providing courteous service to the public.

The position requires the ability to read, write, and communicate in English and Spanish, and entails ensuring compliance with applicable laws and policies while using DMV systems to process records and fees.

Competenze

• Six months experience in document processing and evaluating records for completeness.
• Six months experience in customer service, providing prompt and courteous service.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience using an automated information system to enter and retrieve data.
• Possession of a valid Driver's license.

Mansioni

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials.
• Delivers excellent customer service to internal and external customers.
• Interprets and explains laws, rules, and procedures to the public and various stakeholders.
• Reviews and analyzes source documents to determine eligibility for services.
• May administer vision, written, or road examinations to evaluate knowledge and skills.

Conoscenze

Bilingual English/Spanish

Descrizione del lavoro

DOT – Motor Vehicles

The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.

Introduction

DOT – Motor Vehicles

The mission of the Division of Motor Vehicles is to provide excellence in transportation by providing courteous and efficient service to the public while protecting Delaware residents by establishing the validity of licensed drivers and ensuring safe and non-polluting vehicles are operated on Delaware roadways. Also, by providing a safe, efficient and environmentally sensitive Toll network that offers a variety of convenient, cost-effective options for processing all vehicular traffic.
Click here to learn more about DelDOT Motor Vehicle Division .

Summary Statement

This position requires the selected applicant to attend a five-week training program in Dover Delaware prior to reporting to his/her respective work location. The level of work performs the full range of essential functions in at least one motor vehicle functional area of Driver or Vehicle Services. The position reports to a Motor Vehicle Associate Supervisor.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Preferred Qualification

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

• Able to read, write and speak in both English and Spanish fluently.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP). Ensures all fees and deposits are reconciled and deposited correctly.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.
• Reviews and analyzes various source documents such as birth certificates, passports, court documents, bills of sale, wills, and powers of attorney required in the issuance of driver, identity, and motor vehicle credentials; ensures validity, completeness of documents, and authenticity.
• Accesses various manual, computerized, and specialized systems simultaneously to review and analyze source documents, determine customer’s eligibility for services, and complete transactions accurately and within any established service levels.
• Researches, evaluates, analyzes, and uses judgment to resolve discrepancies, identify exceptions, and render decisions.
• Answers customer questions and completes transactions for non-DMV services including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-Zpass transponders.
• May administer vision, written, oral, and/or road examinations to evaluate drivers’ knowledge and skills to safely operate motor vehicles.
• May inspect vehicle equipment such as lights, horns, windshield wipers, turn signals, brakes, emissions and exhaust systems for automobiles, buses, trucks, motorcycles, mobile homes and other vehicles; completes off-site inspections for verification or assignment of vehicle identification number.
• May operate manual and computerized vehicle testing equipment.
• Prepares a variety of records and reports.

Job Requirements

JOB REQUIREMENTS for Motor Vehicle Associate I

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
• Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Possession of a valid Driver's