Driver & Vehicle Services Associate I

State of Delaware - DOT/Motor Vehicles; Dover (DE); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

State of Delaware - DOT/Motor Vehicles in Dover oversees driver and vehicle services, with entry roles that include processing transactions, reviewing documents, and assisting the public. A five-week training program precedes reporting to the Motor Vehicle Division location, under supervision of a senior associate.

The role emphasizes accurate handling of payments, driving records, and eligibility reviews, while ensuring compliant service and effective customer support across diverse

Competenze

• Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities.
• Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Mansioni

• Processes a variety of transactions such as issuing, renewing, suspending, and/or revoking driver, identity, and motor vehicle credentials; accessing driving records; inspecting vehicles; assessing fines and penalties; and reviewing customer history to identify outstanding warrants and/or licenses/IDs issued by other jurisdictions.
• Delivers excellent customer service to internal and external customers by obtaining business, personal, and/or sensitive information in order to assist customers with all transactions necessary to resolve issues.
• Identifies situations outside of standard operating procedures and makes recommendations for exceptions in accordance with laws, rules, regulations, policies, processes, and procedures, while safeguarding customers.
• Accurately computes, handles, and accounts for all DMV monies collected and disbursed for transactions including, but not exclusively, driver license, ID cards, titles, registrations, insurance and driver improvement fees and penalties, Federal Unified Carrier fees, Federal Highway Vehicle Use Tax, IFTA and IRP.
• Interprets, applies, and explains driver, identity, and motor vehicle federal, state, and division laws, rules, regulations, policies, processes, procedures, programs, and eligibility to the public, attorneys, lien and insurance companies, court and law enforcement personnel, automobile dealers, government agencies, businesses, and other states’ jurisdictions.

Conoscenze

Customer service

Document processing

Laws & regulations

Data entry / information systems

Strumenti

Automated information systems

Descrizione del lavoro

State of Delaware - DOT/Motor Vehicles in Dover oversees driver and vehicle services, with entry roles that include processing transactions, reviewing documents, and assisting the public. A five-week training program precedes reporting to the Motor Vehicle Division location, under supervision of a senior associate.

The role emphasizes accurate handling of payments, driving records, and eligibility reviews, while ensuring compliant service and effective customer support across diverse