Driver Support Shift Lead: Growth & Impact

Swift Logistics, LLC; Greer, Northern (SC, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase

Paid Training

Wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

Vendor Discounts

Job summary

Swift Transportation in the United States is seeking a Driver Support Supervisor to provide daily guidance to assigned driver support specialists and/or gate operators, ensuring staffing and budget adherence for the area.

You will develop career development plans, monitor productivity, coordinate with leadership on scheduling, and assist with Kronos timekeeping, dispatch issues, and driver routing while promoting safety and compliance.

Qualifications

• 2+ years related experience in call center and/or transportation operations.
• Project management experience preferred.
• Experience in Transportation/Logistics is preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Ability to solve problems and work under pressure.
• Able to work in a fast-paced environment.
• Associates or equivalent combination of education and/or experience.

Responsibilities

• Provide daily guidance to driver support specialists and/or gate operators and/or operations support coordinators.
• Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
• Ensure processes and procedures meet organizational requirements and are accurately utilized.
• Assist in the development and implementation of department and team goals.
• Monitor productivity, encourage engagement and provide clarification of goals.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• As directed, may assist Operations Support Coordinators with recovering loads.
• Assist with Comdata and dispatch problems as necessary.
• Assist with fuel and routing issues of drivers.
• Promote driver safety at all times.
• Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Communication skills

Problem solving

Team coordination

Education

Associates degree or equivalent

Tools

Microsoft Office Suite

Job description

Swift Transportation in the United States is seeking a Driver Support Supervisor to provide daily guidance to assigned driver support specialists and/or gate operators, ensuring staffing and budget adherence for the area.

You will develop career development plans, monitor productivity, coordinate with leadership on scheduling, and assist with Kronos timekeeping, dispatch issues, and driver routing while promoting safety and compliance.