Driver Support Shift Supervisor

Swift Transportation; Greer (SC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

401k

Medical benefits

Dental and Vision

Life Insurance

Employee stock purchase plan

Job summary

Swift Transportation is seeking an Operations Supervisor in Greer, SC to guide driver support specialists and operations teams. The role focuses on staffing, scheduling, and maximizing efficiency while ensuring compliance with policies.

You will lead a team to meet budgeting targets, develop career paths for staff, and resolve operational issues quickly. Experience in call centers or transportation operations is required; Microsoft Office proficiency is essential.

Qualifications

• 2+ years in call center/transportation operations.
• Experience in Transportation/Logistics preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Able to solve problems and work in high pressure situations.

Responsibilities

• Provide daily guidance to driver support specialists and/or gate operators and/or operations support coordinators.
• Ensure staffing and budget adherence for the assigned area of Driver Support.
• Develop and maintain career development plans to build bench strength for future leaders.
• Ensure processes and procedures meet organizational requirements and are used correctly.
• Assist in development and implementation of department goals.
• Monitor productivity and motivate team; clarify goals.
• Coordinate with leadership for staff scheduling and timekeeping in Kronos.
• Assist with recovering loads, dispatch issues, and fuel routing problems as needed.
• Promote driver safety at all times and handle emergencies as required.

Skills

Communication skills

Problem solving

Stress management

Fast-paced environment

Education

Associates degree or equivalent

Tools

Microsoft Office

Job description

Pay Range: $55,000 - $60,000 Annual

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide daily guidance and assistance to assigned driver support specialists and/or gate operators and/or operations support coordinators.

• Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
• Ensure processes and procedures meet organizational requirements and are accurately utilized.
• Assist in the development and implementation of department and team goals.
• Monitor productivity, encourage engagement and provide clarification of goals.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• As directed, may assist Operations Support Coordinators with recovering loads.
• Assist with Comdata and dispatch problems as necessary.
• Assist with fuel and routing issues of drivers.
• Promote driver safety at all times.
• Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• 2+ years related experience in call center and/or transportation operations required.
• Previous project management experience preferred.
• Previous experience working in Transportation/Logistics industry preferred.
• Must be proficient in all products within the Microsoft Office Suite
• Must possess excellent communication skills.
• Must be able to solve problems and work in high pressure situations.
• Must be able to work in a fast-paced environment.
• Associates or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.