Driver Support Shift Supervisor

Swift Logistics, LLC; Greer, Northern (SC, KY); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Employee Stock Purchase

Paid Training

Wellness programs

Flexible Spending Account

Tuition Assistance Programs

Military Leave

Vendor Discounts

Job summary

Swift Transportation in the United States is seeking a Driver Support Supervisor to provide daily guidance to assigned driver support specialists and/or gate operators, ensuring staffing and budget adherence for the area.

You will develop career development plans, monitor productivity, coordinate with leadership on scheduling, and assist with Kronos timekeeping, dispatch issues, and driver routing while promoting safety and compliance.

Qualifications

• 2+ years related experience in call center and/or transportation operations.
• Project management experience preferred.
• Experience in Transportation/Logistics is preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Ability to solve problems and work under pressure.
• Able to work in a fast-paced environment.
• Associates or equivalent combination of education and/or experience.

Responsibilities

• Provide daily guidance to driver support specialists and/or gate operators and/or operations support coordinators.
• Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
• Ensure processes and procedures meet organizational requirements and are accurately utilized.
• Assist in the development and implementation of department and team goals.
• Monitor productivity, encourage engagement and provide clarification of goals.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• As directed, may assist Operations Support Coordinators with recovering loads.
• Assist with Comdata and dispatch problems as necessary.
• Assist with fuel and routing issues of drivers.
• Promote driver safety at all times.
• Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Communication skills

Problem solving

Team coordination

Education

Associates degree or equivalent

Tools

Microsoft Office Suite

Job description

Pay Range: $55,000 - $60,000 Annual

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Provide daily guidance and assistance to assigned driver support specialists and/or gate operators and/or operations support coordinators.

• Ensure assigned area in Driver Support is appropriately staffed and operating within budget constraints.
• Ensure assigned employees have career development plans that provide the organization with strong bench strength for future leaders and specialized individual contributors.
• Ensure processes and procedures meet organizational requirements and are accurately utilized.
• Assist in the development and implementation of department and team goals.
• Monitor productivity, encourage engagement and provide clarification of goals.
• Ensure management defined metrics are adhered to during assigned shift.
• Coordinate with leadership and assist in staff scheduling.
• Update all Kronos times and monitor for accuracy.
• As directed, may assist Operations Support Coordinators with recovering loads.
• Assist with Comdata and dispatch problems as necessary.
• Assist with fuel and routing issues of drivers.
• Promote driver safety at all times.
• Assist with emergency situations issues where law enforcement is involved and/or issues that involve driver compliance.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• 2+ years related experience in call center and/or transportation operations required.
• Previous project management experience preferred.
• Previous experience working in Transportation/Logistics industry preferred.
• Must be proficient in all products within the Microsoft Office Suite
• Must possess excellent communication skills.
• Must be able to solve problems and work in high pressure situations.
• Must be able to work in a fast-paced environment.
• Associates or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.