Driver Support & Dispatch Specialist - Growth Ready

Swift Logistics, LLC; Greer, Northern (SC, KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability

Life Insurance

Employee Stock Purchase Plan

Paid training

Wellness programs

Flexible Spending Account

Tuition Assistance

Military Leave

Vendor discounts

Job summary

Swift Transportation is seeking a dispatcher support team member to provide drivers with coverage when absent and during evenings and weekends, ensuring loads are delivered safely and on time.

You will respond to driver inquiries, dispatch on pre-planned loads, and document data entry and paperwork while prioritizing safety and accuracy. Excellent communication and problem-solving skills are essential; a high school diploma is required.

Qualifications

• Previous related experience in call center and/or transportation operations preferred.
• Must have strong communication skills.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self-motivated.
• Must be detail-orientated.

Responsibilities

• Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
• Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
• Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
• Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
• Hand off appropriate information to next shift.
• Promote driver safety at all times.
• Proactively work to assist others in achieving the organization's objective.

Skills

Strong communication

Problem solving

Detail oriented

Self-motivated

Education

High School Diploma or equivalent

Job description

Swift Transportation is seeking a dispatcher support team member to provide drivers with coverage when absent and during evenings and weekends, ensuring loads are delivered safely and on time.

You will respond to driver inquiries, dispatch on pre-planned loads, and document data entry and paperwork while prioritizing safety and accuracy. Excellent communication and problem-solving skills are essential; a high school diploma is required.