Driver Support & Records Specialist

zTrip; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with Company Match

PTO and Holidays

Mon-Fri Schedule

Career Growth

Collaborative Work Environment

Job summary

zTrip in Austin, TX is seeking a detail-oriented Driver Admin to support our driver network with administrative processes, onboarding, and records management. You will ensure documentation is accurate, maintain confidential records, and collaborate with operations to keep daily activities running smoothly.

Join a proactive operations team and help drive efficiency, accuracy, and a positive driver experience through strong organization and careful data management.

Qualifications

• Experience in administration, transportation, logistics, operations, customer service, human resources, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Proficiency with Microsoft Office Suite and database systems.
• Ability to handle confidential information professionally and discreetly.
• Self-motivated, dependable, and team-oriented.
• Commitment to providing exceptional internal customer service.

Responsibilities

• Serve as a primary point of contact for drivers regarding administrative questions and support requests.
• Assist with new driver onboarding, documentation, orientation scheduling, and account setup.
• Maintain accurate driver records, files, and database information.
• Process driver applications, agreements, and required paperwork.
• Ensure all driver documentation is complete, accurate, and properly maintained.
• Provide timely support and assistance to drivers regarding company policies and procedures.
• Maintain organized and confidential driver files and records.
• Monitor required documentation, licenses, certifications, and renewal deadlines.
• Track and update driver information in company systems and databases.
• Conduct routine audits to ensure records remain current and complete.
• Ensure documentation is properly stored and readily available when needed.
• Assist leadership with administrative reporting and record requests.
• Coordinate driver meetings, training sessions, orientations, and administrative appointments.
• Collaborate with operations, dispatch, recruiting, and management teams to support driver success.
• Assist with data entry, reporting, and daily office administrative functions.
• Help identify and improve administrative processes and workflow efficiencies.
• Support special projects and department initiatives as assigned.
• Build positive and professional relationships with drivers and staff.
• Communicate important updates, company information, and operational changes.
• Assist in resolving driver concerns and direct issues to the appropriate department when necessary.
• Promote a positive, service-focused culture throughout the organization.
• Support driver engagement and retention initiatives through effective communication and follow-up.
• Generate reports related to driver activity, onboarding, documentation, and operational metrics.
• Maintain spreadsheets, tracking systems, and administrative records.
• Provide leadership with timely updates and accurate information.
• Assist with workforce planning and scheduling support as needed.
• Support continuous improvement efforts through accurate recordkeeping and data management.

Skills

Administration

Organization

Communication

Attention to detail

Multitasking

Confidential information handling

Microsoft Office

Tools

MS Office

Database systems

Job description

zTrip in Austin, TX is seeking a detail-oriented Driver Admin to support our driver network with administrative processes, onboarding, and records management. You will ensure documentation is accurate, maintain confidential records, and collaborate with operations to keep daily activities running smoothly.

Join a proactive operations team and help drive efficiency, accuracy, and a positive driver experience through strong organization and careful data management.