Driver Compliance Specialist — Onboarding & Records

zTrip; Austin (TX); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with Company Match

Paid Time Off (PTO) and Paid Holidays

Monday-Friday Schedule

Career Growth and Advancement

Supportive and Collaborative Work Env

Job summary

zTrip in Austin, TX is seeking a detail-oriented Driver Compliance Admin to support our driver network by ensuring policy and regulatory compliance and by maintaining accurate documentation.

You will handle onboarding, licensing, record management, audits, and communications with drivers, while coordinating with internal teams to drive safety and operational efficiency.

This role offers a Monday–Friday schedule with growth opportunities and a collaborative environment.

Qualifications

• Experience in transportation, compliance, operations, administration, HR, or a related field preferred.
• Knowledge of permitting, licensing, DOT regulations, or transportation compliance preferred.
• Strong organizational, administrative, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office Suite and reporting systems.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Manage driver permits, licenses, certifications, and required regulatory documentation.
• Monitor expiration dates and coordinate timely renewals of permits and credentials.
• Assist drivers with onboarding, licensing, qualification requirements, and compliance processes.
• Maintain accurate driver records, files, and compliance documentation.
• Conduct routine audits to ensure compliance with company policies and regulatory standards.
• Communicate compliance requirements, updates, deadlines, and policy changes to drivers.
• Coordinate with regulatory agencies and internal departments as needed.
• Ensure all compliance-related records are organized, complete, and audit-ready.
• Serve as a primary administrative resource for drivers regarding compliance and documentation matters.
• Respond to driver inquiries and provide timely support and guidance.
• Assist with maintaining driver databases, tracking systems, and personnel records.
• Support driver communication initiatives and help ensure a positive driver experience.
• Coordinate and document driver meetings, training, and compliance-related activities.
• Escalate concerns or compliance issues to leadership when appropriate.
• Assist with monitoring driver attendance, service levels, and operational performance records.
• Maintain documentation related to coaching, corrective actions, and performance improvement initiatives.
• Provide administrative support for driver performance programs and reporting.
• Track trends and identify areas requiring additional driver support or follow-up.
• Help ensure drivers understand company policies, procedures, and performance expectations.
• Maintain accurate records related to compliance, driver documentation, and performance activities.
• Track and report key metrics including compliance status, permit renewals, driver activity, and workforce trends.
• Generate reports and provide regular updates to leadership.
• Identify opportunities to improve administrative processes and compliance efficiency.
• Support workforce planning initiatives and continuous improvement efforts.
• Assist with special projects and other administrative duties as assigned.

Skills

Attention to detail

Strong communication

Time management

Organizational skills

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

zTrip in Austin, TX is seeking a detail-oriented Driver Compliance Admin to support our driver network by ensuring policy and regulatory compliance and by maintaining accurate documentation.

You will handle onboarding, licensing, record management, audits, and communications with drivers, while coordinating with internal teams to drive safety and operational efficiency.

This role offers a Monday–Friday schedule with growth opportunities and a collaborative environment.