Driver Support & Logistics Operations Specialist

Ryder System, Inc.; Concord (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Job summary

Ryder System, Inc. in the United States is seeking an Operational Support Specialist to assist Ryder personnel with ELDs, regulatory questions, and trip-related transactions in a fast-paced call center.

You will document interactions, escalate issues, and help drivers resolve problems while staying current on policy changes and regulatory guidelines. Strong communication and customer service skills are essential.

Qualifications

• HS Diploma or GED required.
• 1–3 years in logistics, transportation, warehouse or related field.
• 1+ year in logistics, transportation, call center experience preferred.
• 1+ year in experience with US 49 CFR and Canadian SOR/2005-313 hours of service, preferred.
• Knowledge of US and Canadian DOT regulations.
• Basic computer and typing skills.
• No travel required.

Responsibilities

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues.
• Escalate issues as needed and follow up with drivers to ensure issues are resolved to their satisfaction.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies and guidelines.
• Handle miscellaneous data entry and other duties as assigned.

Skills

Communication skills

Customer service

Time management

Teamwork

Education

HS Diploma/GED

Job description

Ryder System, Inc. in the United States is seeking an Operational Support Specialist to assist Ryder personnel with ELDs, regulatory questions, and trip-related transactions in a fast-paced call center.

You will document interactions, escalate issues, and help drivers resolve problems while staying current on policy changes and regulatory guidelines. Strong communication and customer service skills are essential.