Operational Support Representative

046 Ryder Transportation Solutions, LLC (Employer-Payroll); Concord (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Job summary

Ryder System, Inc. in the United States is seeking an Operational Support Specialist to assist Ryder personnel with ELDs, regulatory questions, and trip-related transactions in a fast-paced call center.

You will document interactions, escalate issues, and help drivers resolve problems while staying current on policy changes and regulatory guidelines. Strong communication and customer service skills are essential.

Qualifications

• HS Diploma or GED required.
• 1–3 years in logistics, transportation, warehouse or related field.
• 1+ year in logistics, transportation, call center experience preferred.
• 1+ year in experience with US 49 CFR and Canadian SOR/2005-313 hours of service, preferred.
• Knowledge of US and Canadian DOT regulations.
• Basic computer and typing skills.
• No travel required.

Responsibilities

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues.
• Escalate issues as needed and follow up with drivers to ensure issues are resolved to their satisfaction.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies and guidelines.
• Handle miscellaneous data entry and other duties as assigned.

Skills

Communication skills

Customer service

Time management

Teamwork

Education

HS Diploma/GED

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

Summary

The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. additional requirements may require audits. The ideal applicant would be a personable problem solver.

Essential Functions

Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed. Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics. Accurately document all interactions, issues, and resolutions. Report recurring issues or trends to supervisors to help identify areas for process improvement. Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

Additional Responsibilities

Handle calls from personnel. Miscellaneous data entry. Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to work in a fast paced environment with occasional process changes.
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Flexibility to operate and self-driven to excel in a fast paced environment.
• Must be accustomed to busy phones.
• Demonstrates time management and priority setting skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.

Qualifications

• H.S. Diploma/GED, Required
• One (1) year to Three (3) years or more in logistics, transportation, warehouse or related field, Required
• 1 year or more in Experience in logistics, transportation, call center environment, Preferred
• 1 year or more in Experience with both US 49 CFR and Canadian SOR/2005-313 (hours of service regulations), Preferred
• Knowledge of US and Canadian DOT regulations Intermediate,
• Preferred Basic computer and typing skills Intermediate,
• Required Travel No

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Compensation ranges for the position are below: Pay Type: Hourly Minimum Pay Range: 19.50 Maximum Pay Range: 19.50

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

EEL is the Law Ryder Pay Transparency Policy

Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act