Operational Support Representative Concord, NC

3PL Hub Inc.; Concord (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Comprehensive health benefits

Training and professional development

Job summary

Ryder is seeking an Operational Support Specialist in North Carolina to handle call-center inquiries from Ryder personnel, focusing on ELDs, regulatory questions, and trip-related transactions. The role emphasizes customer service, accuracy in documentation, and issue resolution in a fast-paced environment.

The position involves maintaining up-to-date policy knowledge, escalating complex issues, and contributing to process improvements within a Fortune 500 logistics leader.

Qualifications

• H.S. Diploma or GED required.
• 1–3 years in logistics, transportation, warehouse or related field.
• 1+ year experience in logistics, transportation, call center environment preferred.
• Experience with US 49 CFR and Canadian SOR/2005-313 (hours of service) preferred.
• Basic computer and typing skills required.

Responsibilities

• Provide timely assistance with regulatory questions, ELDs and trip-related transactions.
• Handle calls from drivers and ensure issues are resolved; follow up as needed.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies and ensure compliance with guidelines.

Skills

Customer service

Call center experience

Regulatory knowledge

DOT regulations (US/Canada)

Typing / computer skills

Education

HS Diploma/GED

Job description

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Job Description

MOVE YOUR CAREER FORWARDWITHRYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

Summary

The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other triprelated questions and issues as they arise. additional requirements may require audits. The ideal applicant would be a personable problem solver.

Essential Functions

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed.
• Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

Additional Responsibilities

• Handle calls from personnel.
• Miscellaneous data entry.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills.
• Ability to work in a fast paced environment with occasional process changes.
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown.
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Flexibility to operate and self-driven to excel in a fast paced environment. Must be accustomed to busy phones.
• Demonstrates time management and priority setting skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Ability to work independently and as a member of a team.
• Detail oriented with excellent follow-up practices.

Qualifications

• H.S. Diploma/GED, Required
• One (1) year to Three (3) years or more in logistics, transportation, warehouse or related field, Required
• 1 year or more in Experience in logistics, transportation, call center environment, Preferred
• 1 year or more in Experience with both US 49 CFR and Canadian SOR/2005-313 (hours of service regulations), PreferredKnowledge of US and Canadian DOT regulations Intermediate, Preferred
• Basic computer and typing skills Intermediate, Required

Travel

• No

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

Benefits

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

Job Category

Logistics

Our Culture & Commitment

At Ryder, you're trusted to make an impact - while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Hourly

Minimum Pay Range: 19.50

Maximum Pay Range: 19.50

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Current Employees

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.