Driver Support & Compliance Specialist

3PL Hub Inc.; Concord (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Comprehensive health benefits

Training and professional development

Job summary

Ryder is seeking an Operational Support Specialist in North Carolina to handle call-center inquiries from Ryder personnel, focusing on ELDs, regulatory questions, and trip-related transactions. The role emphasizes customer service, accuracy in documentation, and issue resolution in a fast-paced environment.

The position involves maintaining up-to-date policy knowledge, escalating complex issues, and contributing to process improvements within a Fortune 500 logistics leader.

Qualifications

• H.S. Diploma or GED required.
• 1–3 years in logistics, transportation, warehouse or related field.
• 1+ year experience in logistics, transportation, call center environment preferred.
• Experience with US 49 CFR and Canadian SOR/2005-313 (hours of service) preferred.
• Basic computer and typing skills required.

Responsibilities

• Provide timely assistance with regulatory questions, ELDs and trip-related transactions.
• Handle calls from drivers and ensure issues are resolved; follow up as needed.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies and ensure compliance with guidelines.

Skills

Customer service

Call center experience

Regulatory knowledge

DOT regulations (US/Canada)

Typing / computer skills

Education

HS Diploma/GED

Job description

Ryder is seeking an Operational Support Specialist in North Carolina to handle call-center inquiries from Ryder personnel, focusing on ELDs, regulatory questions, and trip-related transactions. The role emphasizes customer service, accuracy in documentation, and issue resolution in a fast-paced environment.

The position involves maintaining up-to-date policy knowledge, escalating complex issues, and contributing to process improvements within a Fortune 500 logistics leader.