Driver Support Fleet Dispatcher (Evenings & Weekends)

U.S. Xpress, Inc.; Tunnel Hill (GA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Employee Stock Purchase Plan

Paid Holidays

Job summary

U.S. Xpress, Inc. in Tunnel Hill, GA is seeking a dispatcher support role to assist drivers during evening and weekend hours.

You will handle calls, chats, and emails to resolve delays, route guidance, payroll questions, and other needs while promoting safety and on-time performance. You will coordinate resources, monitor loads, and communicate with customers, drivers, and leadership to ensure smooth operations and timely deliveries.

Qualifications

• High School diploma or equivalent.
• 3+ years driving experience, and/or operations, and/or customer experience required.
• Must have strong communication skills.
• Must have a true passion for helping drivers.
• Must be able to work in high pressure situations.
• Must possess strong problem solving skills.
• Must be self‑motivated.
• Must be detail-oriented.

Responsibilities

• Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
• Fuel and route Drivers while promoting the safety of drivers
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
• Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
• Resolve load targets and ensure on time delivery
• Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
• Respond to drivers and other terminal needs and assist with emergency situations if the need arises
• Understand and support company policies
• Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
• Proactively work to assist others in achieving the organizations objectives

Skills

Communication

Driver support

High-pressure work

Problem solving

Self-motivated

Detail-oriented

Education

High school diploma or equivalent

Job description

U.S. Xpress, Inc. in Tunnel Hill, GA is seeking a dispatcher support role to assist drivers during evening and weekend hours.

You will handle calls, chats, and emails to resolve delays, route guidance, payroll questions, and other needs while promoting safety and on-time performance. You will coordinate resources, monitor loads, and communicate with customers, drivers, and leadership to ensure smooth operations and timely deliveries.