Driver Success Manager

AFC Transport, Inc.

Portage (IN)

On-site

USD 60,000 - 90,000

Full time

9 hours ago

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

AFC Transport, Inc. is seeking a Driver Success Manager in Portage, Indiana to lead a team of drivers, boost performance, and keep freight moving safely and efficiently.

You will serve as the liaison among drivers, dispatch, safety, and maintenance to drive reliability and profitability. You will build strong driver relationships, monitor key metrics, coach for improvement, and ensure DOT compliance while partnering with maintenance to meet equipment needs and safety standards in a fast-paced

Qualifications

Experience in fleet management, driver management, or logistics operations.
Strong communication and coaching skills - able to build trust with drivers.
Ability to balance profitability, safety, and service expectations.
Hands-on problem solver who thrives in a fast-paced environment.

Responsibilities

Build relationships and maintain daily communication with drivers.
Monitor and coach driver performance to hit revenue, utilization, and safety goals.
Partner with Dispatch to optimize routing and maximize load efficiency.
Resolve service issues quickly and keep operations running smoothly.
Ensure DOT compliance and coordinate equipment needs with Maintenance and Safety.

Skills

Driver management

Fleet operations

Communication skills

Problem solving

Job description

AFC Transport is looking for a Driver Success Manager to lead a team of drivers and ensure their success on and off the road. In this role, you'll balance driver satisfaction, safety, and operational efficiency while keeping freight moving and customers happy.

As the link between drivers, dispatch, safety, and maintenance, you'll own the performance of your fleet, building strong driver relationships, tracking key performance metrics, and solving problems in real time.

If you're a natural leader who thrives in fast-paced logistics, knows how to build trust, and can keep trucks profitable and compliant, this is your chance to make an impact.

What You'll Do

Build relationships and maintain daily communication with drivers
Monitor and coach driver performance to hit revenue, utilization, and safety goals
Partner with Dispatch to optimize routing and maximize load efficiency
Resolve service issues quickly and keep operations running smoothly
Ensure DOT compliance and coordinate equipment needs with Maintenance and Safety

What We're Looking For