Driver Operations & Service Coordinator

Marten Transport; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Marten Transport is seeking a Driver Representative/Customer Service Associate to serve as a primary link to drivers and manage performance across identified categories. The role ensures on-time pickups, delivery performance, and compliance with routing and customer expectations, while providing backup support to the customer service manager in the region.

The position emphasizes strong communication, multitasking, and problem-solving abilities to maintain high service levels and driver

Qualifications

• Bachelor's degree in business, logistics, marketing or related field, or applicable experience.
• Strong verbal and written communication skills are required.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Responsibilities

• Communicate load information and company news to drivers.
• Assist or manage portions of a fleet to optimize performance (on-time pickups, deliveries, pallets, and routing).
• Ensure drivers understand customer and company expectations at dispatch stage.
• Maintain daily accounting for assigned trucks and drivers.
• Record load details for the assigned area and provide backup to the customer service manager.
• Supervise trailer pools and secure loading/unloading appointments.

Skills

Verbal and written communication

Fast-paced work

Multitasking

Problem solving

Education

Bachelor's degree in business/logistics/marketing

Job description

Marten Transport is seeking a Driver Representative/Customer Service Associate to serve as a primary link to drivers and manage performance across identified categories. The role ensures on-time pickups, delivery performance, and compliance with routing and customer expectations, while providing backup support to the customer service manager in the region.

The position emphasizes strong communication, multitasking, and problem-solving abilities to maintain high service levels and driver