Driver Liaison & Operations Coordinator

Marten Transport, Ltd.; Monroe (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Marten Transport, Ltd. is seeking a driver-focused operations representative in Georgia to serve as the primary contact for drivers, manage load information, and support customer service across a regional area.

This role emphasizes ensuring on-time performance, effective communication, and backup coverage for the customer service manager, with daily interaction across drivers, shippers, and sales.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle a fast-paced work environment.
• Ability to prioritize and handle multiple tasks at the same time.
• Ability to isolate and solve problems efficiently.

Responsibilities

• Serve as driver liaison and provide primary/secondary communication with drivers and load information.
• Assist and/or manage fleet performance focusing on on-time pickups, deliveries, and cost control.
• Ensure drivers understand customer and company expectations at dispatch.
• Daily accounting of assigned trucks and drivers and record-keeping for loads.
• Act as backup to the customer service manager in the region; provide seamless coverage.
• Supervise and monitor trailer pools and secure loading/unloading appointments.
• Maintain service levels and pursue knowledge of other roles for career development.
• Delegate duties and train customer service associates.

Skills

Verbal & written communication

Fast-paced environment

Multitasking

Problem solving

Education

Bachelor's degree or related experience

Job description

Marten Transport, Ltd. is seeking a driver-focused operations representative in Georgia to serve as the primary contact for drivers, manage load information, and support customer service across a regional area.

This role emphasizes ensuring on-time performance, effective communication, and backup coverage for the customer service manager, with daily interaction across drivers, shippers, and sales.