Driver Operations Specialist

Marten Transport, Ltd.; New Albany (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Marten Transport, Ltd. seeks a Customer Service Associate in New Albany to act as the driver liaison in operations, manage driver performance data, and provide backup to the customer service manager in the region.

You will handle load solicitations, inquiries, and service reporting, maintain timely communications, and support optimal driver and customer satisfaction across daily routes.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle a fast-paced work environment.
• Ability to prioritize and handle multiple tasks at the same time.
• Ability to isolate and solve problems efficiently.

Responsibilities

• Communicate with drivers about load information, advances, purchase orders, maintenance coordination and company news.
• Assist and/or manage a fleet to optimize on-time pickup/delivery, pallet management and hours of service compliance.
• Ensure drivers understand load details and customer/ company expectations at dispatch.
• Maintain daily accounting of all assigned trucks and drivers and record load bookings.
• Serve as a substitute for the customer service manager in the region with seamless transition.
• Supervise trailer pools and secure loading/unloading appointments.
• Escalate problems to regional or customer service managers and pursue knowledge expansion.

Skills

Verbal and written communication

Fast-paced environment

Prioritization & multitasking

Problem solving

Education

Bachelor degree in business/logistics/marketing or related field

Job description

Marten Transport, Ltd. seeks a Customer Service Associate in New Albany to act as the driver liaison in operations, manage driver performance data, and provide backup to the customer service manager in the region.

You will handle load solicitations, inquiries, and service reporting, maintain timely communications, and support optimal driver and customer satisfaction across daily routes.