Driver Operations Manager — Growth, Safety & Coaching

Socket.dev; Sanford (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Venture is seeking a Driver Manager to serve as the primary liaison between the company and its professional drivers, ensuring operational efficiency, driver satisfaction, and compliance with policy. You will oversee a fleet of drivers, monitor performance, safety, and productivity while collaborating with Planners, CSRs, and Load Planners to optimize routes and load assignments.

Strong leadership and communication are essential.

Qualifications

• 1+ year experience in transportation or logistics industry.
• Strong leadership and communication skills.
• Ability to manage driver performance and safety.
• Knowledge of DOT/FMCSA regulations and safety protocols.

Responsibilities

• Build strong, trust-based relationships with assigned drivers to understand their preferences, challenges, and career goals.
• Monitor and manage driver performance metrics including revenue, miles per week, MPG, on-time delivery, and safety compliance.
• Provide coaching, counseling, and performance feedback to drivers; initiate disciplinary actions or terminations when necessary.
• Ensure drivers have clear weekly plans and understand load assignments to maximize productivity and satisfaction.
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment.
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements.
• Maintain accurate and timely documentation of employee interactions in accordance with HR policy.
• Collaborate with Planners, Customer Service Representatives (CSRs), and Load Planners to ensure efficient load assignments and route optimization.
• Proactively communicate delays, detention issues, and potential service failures to internal stakeholders.
• Monitor and update ETAs, driver statuses, and trip alerts in real-time.
• Ensure drivers adhere to all safety protocols and DOT regulations.
• Partner with Safety and Maintenance departments to address equipment issues and promote safe driving practices.
• Track and update driver documentation including license expirations, medical cards, and training records.
• Maintain accurate and timely records in TMW or other fleet management systems.
• Conduct daily driver check-ins by 9:00 AM and if needed, ensure weekend coverage plans are in place.
• Support onboarding and orientation of new drivers, setting clear expectations from day one.

Skills

Leadership

Communication

Problem solving

Team orientation

Customer service

Education

High School Diploma or equivalent

Associates or Bachelor's degree in Logistics, Supply Chain, Transportation, or Business Administration

Tools

TMW Office Suite

ELD systems

Microsoft Office

Job description

Venture is seeking a Driver Manager to serve as the primary liaison between the company and its professional drivers, ensuring operational efficiency, driver satisfaction, and compliance with policy. You will oversee a fleet of drivers, monitor performance, safety, and productivity while collaborating with Planners, CSRs, and Load Planners to optimize routes and load assignments.

Strong leadership and communication are essential.