Driver Operations Lead for US Growth & Retention

Lalamove; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Lalamove in the United States is hiring a Driver Operations Manager to grow and retain our driver supply, optimize onboarding, and improve performance across the driver network. This role centers on building scalable systems for the US market and delivering reliable delivery service.

You will lead a team, implement SOPs, and drive cross-functional initiatives while maintaining a data-driven, customer-focused mindset in a fast-paced logistics environment.

Qualifications

• 8+ years of operational/leadership experience
• Team management with at least 3 direct reports
• Experience leading cross-functional projects
• Knowledge of mobile and web technologies
• Positive & open-minded with strong business acumen
• Strong written and spoken English proficiency

Responsibilities

• Driver acquisition and onboarding across all vehicle types
• Community and retention management with driver-partners across the US
• Define and enforce Standard Operating Procedures and policies
• Monitor team performance and service quality; implement improvements
• Hire, onboard, and train driver operations associates
• Drive process improvements to manage supply teams effectively

Skills

Leadership

Data-driven

Communication

English proficiency

Prioritization

Business acumen

Education

Bachelor's degree or higher

Job description

Lalamove in the United States is hiring a Driver Operations Manager to grow and retain our driver supply, optimize onboarding, and improve performance across the driver network. This role centers on building scalable systems for the US market and delivering reliable delivery service.

You will lead a team, implement SOPs, and drive cross-functional initiatives while maintaining a data-driven, customer-focused mindset in a fast-paced logistics environment.