Driver Manager (CDL) - MWRTA

Keolis Transit America; Framingham (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

Keolis Transit America in Framingham, MA seeks a Driver Manager to lead field supervision of drivers, manage performance, and coordinate training to ensure safe, on-time service per contract with MWRTA. The role emphasizes coaching, scheduling flexibility, and cross-department collaboration to uphold safety standards.

Ideal candidates bring a MA CDL with endorsements, 2+ years of operator experience, strong communication, and proficiency in MS Office and dispatch software, with a customer-first

Qualifications

• Massachusetts CDL with passenger endorsement and air brake endorsements are required.
• Minimum 2 years of full-time operator experience is required.
• Solid knowledge of state and federal regulations and corporate safety programs.
• Ability to read, write and speak English; strong cross-department communication.

Responsibilities

• Supervise driver group field performance and competence.
• Address attendance issues and coach or discipline as needed.
• Recruit, interview, onboard, train, and retain drivers per contract and local plan.
• Collaborate with management to ensure on-time service and safety compliance.
• Ensure operators meet licensing and safety standards; assist with in-field vehicle changes.

Skills

CDL with passenger endorsement

Air brake endorsement

Operator experience (2+ years)

Customer service

English communication

MS Office

CPR / AED / First Aid

De-escalation

Decision making / time management

Analytical / reporting

Transportation dispatching software

Tools

Transportation Dispatching Software

Job description

• Valid Massachusetts Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements)
• At minimum of 2 years of experience required as a full-time operator
• Knowledge of project specific vehicles, components, and data/communications systems
• Knowledge of State and Federal regulations and corporate safety programs and policies
• Strong customer service attitude
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Intermediate knowledge and experience of Microsoft Office Suite
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Excellent planning and leadership abilities
• Excellent communication and interpersonal skills
• Must be detail oriented
• Self-motivated
• Ability to de-escalate situations/ incidents with passengers, employees, and general public
• Ability to make decisions, manage change and time
• Strong analytical and reporting skills
• Transportation Dispatching Software knowledge desired

Key Accountabilities:

Driver Manager

• Conduct field supervision of the driver group members to assess performance and competence
• Manages absenteeism in the group and takes action to address unplanned absenteeism issues
• Address driver performance issues, providing coaching and/or disciplinary action when appropriate
• Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan
• Ongoing collaboration with various Keolis Management team to ensure the service provided per our contract with MWRTA
• Driver Managers are to provide direct oversight of vehicle operators on the street.
• Must be willing to have flexibility with schedule and/or work split shifts, weekends, and holidays.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist dispatch staff with vehicle change outs that occur in the field
• Assist operators with service or passenger problems
• Conduct road observations according to client and local policy
• Monitor street operations for on-time performance and schedule adherence
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• Monitor AM and PM Pull-Outs and Pull-Ins
• Inspects vehicles for damage and compliance with safety standards
• Observes driving skills and work habits of drivers in the field
• Coach employees based on onboard surveillance technology
• Can be assigned to operate a vehicle in an emergency
• Additional responsibilities as required

Training

• Provides behind-the-wheel training for new operators and trainees
• Conducts on-board evaluations and in service training to operators according to schedule and/or need
• Provides behind-the-wheel retraining as directed
• Evaluates new operator driving skills using appropriate checklists and evaluation forms.
• Provides appropriate feedback to new operators
• Ensures operators are fully trained prior to being released into revenue service
• Serves as role model and mentor to new operators
• Identifies retraining needs
• Recognizes and reports safe and unsafe acts / conditions to Management.
• Provides feedback to Safety manager, GM, Operations Manager, and other appropriate staff regarding training needs
• Assists training department in identifying additional or refresher training needs based on current trends within the employee base
• Other duties as assigned
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
• May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.