Bus Operator - Demand Response - Full Time

Keolis America, Inc.; Framingham (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Medical/dental/vision

401K plan

Paid training

Employee incentives

Career growth

Job summary

Keolis America, Inc. is seeking a reliable Bus Operator for Demand Response in Framingham, MA. You will provide safe, friendly transport for passengers, including accessible services, and support non-emergency medical trips while maintaining punctual service.

Ideal candidates bring a clean driving record, 5 years of licensed driving, CPR/First Aid training, and a strong commitment to customer care. This full-time role offers competitive pay, benefits, training, and opportunities for career

Qualifications

• Must be minimum 21 years of age.
• 5 years verifiable valid driver's license.
• Valid current Massachusetts Driver’s License.
• Must have clean driving record – DMV printout for last 10 years.
• Must have stable work history.
• CPR, AED and First Aid Certification (Provided by the Company).

Responsibilities

• Ensure customers feel welcome and communicate effectively with passengers.
• Maintain safety via defensive driving and on-time performance.
• Assist passengers with mobility devices and boarding, secure wheelchairs.
• Handle fare media and report any issues to dispatch.

Skills

Excellent customer service

Positive attitude

Adaptive decision making

Excellent communication

Follow directions

Dependable

CDL endorsement

Adapt to changing environment

Patience and compassion

Job description

Bus Operator - Demand Response - Full Time

Starting Rate: $25.37/Hour

The Full Time Bus Operator - Demand Response provides MWRTA's passengers with safe, friendly transportation in vehicles designed for wheelchair lifts, seats, and other special access. This position focuses on non-emergency medical transportation and we welcome candidates with experience in customer service, home health-care, or ability to provide high-quality patient care.

What We Offer:

• Competitive Pay: $25.37 / Hour
• Comprehensive Benefits Package
• Medical, Dental, Vision, 401K
• Paid Training
• Employee Incentives
• Career growth & advance opportunities

Knowledge and Experience:

• Must be minimum 21 years of age
• 5 years verifiable valid Drivers license
• Valid current Massachusetts Driver’s License
• Must have clean driving record – DMV printout required for the last 10 years
• Must have stable work history
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Excellent customer service skills
• Positive attitude and enjoy working with the general public
• Adaptive decisions making skills handling unexpected situations
• Excellent communication skills
• Able to follow directions
• Consistently showing up on time and being dependable
• Ability to obtain a CDL with Passenger and Airbrakes Endorsement
• Ability to work in an ever changing environment
• Patience and Understanding: Providing compassionate service to passengers with special needs

Key Accountabilities:

Customer Service

• Ensure customers feel welcome
• Effectively communicate with passengers especially in the event of service disruptions
• Provide passengers with assistance as needed
• Accommodate passengers with information such as schedule, guidance, ect.

Safety

• Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents
• Ensure safe on-road operations while maintaining on-time performance
• Familiarity with assigned routing and detours to include inclement weather
• Awareness of ADA Policies and Procedures to ensure compliance
• Proper operation of all wheelchair lifts to include manual operation, for each bus model
• Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures
• Assist and help passengers with mobility devices, such as wheelchairs or walkers while providing either curb to curb or door to door service
• Assisting passengers with boarding and properly securing wheelchairs

Operation

• Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud
• Perform pre and post trip inspections and enter all defects on to the DVIR forms
• Follow exact deadhead routing and their assigned revenue service routes
• Depart the start of each route exactly on-time and never operate ahead of schedule
• Perform other duties as assigned

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
• May sit for over 8 hours per day, may operate a vehicle for over 8 hours per day
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
  Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.