Dispatcher

CapMetro; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Keolis in Austin, TX, is seeking a dispatcher to coordinate transit operations in a fast-paced environment. The role requires independent work, strong organization, and the ability to manage multiple tasks in a 24/7 operation.

Responsibilities include assigning work and equipment to operators, monitoring trip status, and providing information to customers while maintaining accurate logs. The position emphasizes safety, reliability, and quick decision-making in emergencies.

Qualifications

• At least 2 years radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Work independently and objectively
• Demonstrated ability to work effectively in a diverse environment
• Must have a valid driver license. CDL Class B preferred
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet; Microsoft Office Applications Suite

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Maintain accurate logs for attendance
• Providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, adjust reassignments as necessary to ensure on time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety, and maintenance staff where appropriate
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Document logs accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Will assist drivers with informational material as needed
• Report to managers any drivers failing to meet duty obligation
• Other duties as assigned

Skills

Organization

Communication

Judgment

Decision making

Shift flexibility

24/7 operations

Confidentiality

Multitasking

Stress management

Job description

• At least 2 years radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Work independently and objectively
• Demonstrated ability to work effectively in a diverse environment.
• Must have a valid driver license. CDL Class B preferred
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet; Microsoft Office Applications Suite

Skills

• Excellent organization and multi-tasking skills
• Demonstrated excellent written and oral communications and organizational skills
• Good Judgement skills
• Reasoning skills and Decision making
• Ability to work any shift in a 24/7 environment, including holidays
• Must be flexible when it comes to company scheduling needs
• Ability to maintain a high level of professionalism with internal and external callers to
  establish a positive rapport with every caller
• Ability to maintain confidentiality
• Must be organized, detailed oriented and have the ability to multitask in a fast-paced
  environment.

Key Accountabilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to
  minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems
  and/or emergency situations.
• Maintain accurate logs for attendance
• providing information on customers, cancellations, and directional assistance where
  necessary
• Monitor operators and trip status, adjust reassignments as necessary to ensure on time
  performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions,
  communicating with operations, safety, and maintenance staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency
  situations
• Reconcile trip manifests by operators
• Document logs accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or
  other employees.
• Will assist drivers with informational material as needed
• Report to managers any drivers failing to meet duty obligation
• Other duties as assigned

Additional Statements

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug
  and alcohol screen. Also, contingent upon receiving a favorable background check. Must
  pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the
  wellbeing of our employees, customers, and communities. Together we can become the
  most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by
  minimizing the impact of operations on our people and the communities in which we
  operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified
  individuals regardless of their race, color, sex, religion, age, creed, marital status, national
  origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We
  maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the
  general nature and level of work performed by employees assigned to this classification.
  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and
  skills required of employees assigned to this job. Keolis is committed to offering our
  employees competitive compensation and benefits, opportunities for development and
  growth throughout an exciting and rewarding career, and the safest work environment
  possible

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.