Driver License Trainee: Launch Your Public Service Career

State of Colorado; Boulder (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PERA retirement plan

Medical, Dental, Vision insurance

Disability coverage (short/long term)

Life and AD&D Insurance

Flexible Spending Accounts

Job summary

The Colorado Department of Revenue seeks a Driver License Technician Trainee for the Boulder office. You will learn to process driver documents, administer tests, and determine eligibility while providing customer service to applicants. This role offers on-site work at 4800 Baseline Rd, with opportunities for growth and training.

The position emphasizes accuracy, integrity, and collaboration in a high-volume environment, with a focus on supporting Coloradans and maintaining public trust.

Qualifications

• 1 year of experience in a customer service role.
• College coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about their needs, eligibility, and ensure compliance.
• Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
• Process computer-generated driver's license, identification documents and hearing requests.
• Administer written, oral, automated testing and grade examinations for all classes of commercial, standard and motorcycle licenses and permits
• Qualify applicants for a driver license and Colorado ID card by determining applicant's needs and eligibility.
• Assess authenticity of documentation by comparing applicant's statements with available data.
• Collect and account for money received for all documents issued. (This includes maintaining a cash drawer, counting cash, and balancing receipts)

Skills

Customer service

Conflict resolution

Problem solving

Written communication

High-stress environment

Collaboration

Cash handling

Education

College coursework substitution (Business Admin/Accounting/Public Admin/Management/IT)

Tools

None

Job description

The Colorado Department of Revenue seeks a Driver License Technician Trainee for the Boulder office. You will learn to process driver documents, administer tests, and determine eligibility while providing customer service to applicants. This role offers on-site work at 4800 Baseline Rd, with opportunities for growth and training.

The position emphasizes accuracy, integrity, and collaboration in a high-volume environment, with a focus on supporting Coloradans and maintaining public trust.