Driver License Office Leader: Public Service & Ops

State of Colorado; Glenwood Springs (CO); On-site; USD 65,000 - 88,000; Full time

Job summary

The Colorado Department of Revenue (CDOR) seeks an experienced Driver License Office Manager to lead the Glenwood Springs Driver License Office. You will supervise staff, ensure customer-facing excellence, and manage performance in a high-volume environment.

Responsibilities include coordinating daily operations, handling complex applications, and traveling between DLO offices as needed. Strong leadership and compliance with state policies are essential.

Qualifications

• Five years of supervisory or managerial experience in a public-facing customer service role.
• Combination of education and/or experience totaling five years in management or supervision.
• Driver License Fundamentals (DLF) training and certification within the first year of employment.

Responsibilities

• Oversees daily Driver License Office operations and ensures compliance with reporting requirements.
• Develops and implements performance plans and evaluations at regular intervals.
• Adjusts resources and personnel to maximize efficiency and service quality.
• Handles and resolves customer complaints and processes complex applications.
• Acts as floor lead, manages staff schedules, and maintains workflow and coverage.
• Performs accounting duties such as deposits and cash/receipts reconciliation; assists with issuing documents.

Skills

Public-facing leadership

Staff supervision

Performance management

Communication skills

Education

Management/Public Administration background

Tools

Google Suite

Job description

The Colorado Department of Revenue (CDOR) seeks an experienced Driver License Office Manager to lead the Glenwood Springs Driver License Office. You will supervise staff, ensure customer-facing excellence, and manage performance in a high-volume environment.

Responsibilities include coordinating daily operations, handling complex applications, and traveling between DLO offices as needed. Strong leadership and compliance with state policies are essential.