Driver License Technician Trainee: Impactful Public Service

State of Colorado; Boulder (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

PERA retirement benefits

Health insurance

Disability coverage

Life insurance

FSAs

Paid holidays

Paid leave

Employee discounts

Job summary

The Colorado Department of Revenue (CDOR), Division of Motor Vehicles, seeks a Driver License Technician Trainee to learn to issue Colorado documents and deliver quality service at the Boulder office.

You will train in Driver License Fundamentals (DLF), perform front-line duties, and advance to Technician II after certification. This role emphasizes accuracy, compliance, and customer-focused support in a busy DMV environment.

Qualifications

• 1 year of experience in a customer service role.
• College coursework may substitute for required experience on a year-for-year basis.
• Document experience in detail in the application, as it will not be inferred.

Responsibilities

• Interact with customers as the primary point of contact.
• Communicate with customers about needs and eligibility.
• Assess documents and perform first-line decision-making on acceptability of source documents.

Skills

Customer service

Conflict resolution

Problem solving

Written communication

Data entry

Collaboration

Teamwork

Education

College coursework in Business Administration

College coursework in Public Administration

Tools

Driver License Fundamentals (DLF) training

Job description

The Colorado Department of Revenue (CDOR), Division of Motor Vehicles, seeks a Driver License Technician Trainee to learn to issue Colorado documents and deliver quality service at the Boulder office.

You will train in Driver License Fundamentals (DLF), perform front-line duties, and advance to Technician II after certification. This role emphasizes accuracy, compliance, and customer-focused support in a busy DMV environment.