Driver License Examiner I: Elevate Customer Service

Adult Correction; United States; On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Hotel accommodation for orientation

Job summary

NC Department of Transportation is seeking an Examiner I - Driver License to deliver timely, respectful licensing services and guidance to North Carolinians. The role emphasizes a customer-first mindset, accuracy, and adherence to regulations while supporting statewide service delivery and cross-training to improve office flexibility.

The position requires strong communication, active listening, and problem-solving skills, with travel as needed.

Qualifications

• Strong customer-service orientation.
• Ability to interpret regulations and Division policies.
• Excellent communication and listening skills.
• Willingness to travel overnight and during day as needed.
• Ability to maintain professionalism and comply with state laws.

Responsibilities

• Provide timely, respectful licensing services to customers.
• Guide customers through licensing processes and required steps.
• Collaborate with colleagues to maintain consistency across regions.
• Support process improvements and respond to inquiries from the public.
• Attend orientation and initial training at DMV Headquarters as required.

Skills

Effective communication

Active listening

Problem solving

Patience

Adaptability

Willingness

Integrity

Positive attitude

Job description

NC Department of Transportation is seeking an Examiner I - Driver License to deliver timely, respectful licensing services and guidance to North Carolinians. The role emphasizes a customer-first mindset, accuracy, and adherence to regulations while supporting statewide service delivery and cross-training to improve office flexibility.

The position requires strong communication, active listening, and problem-solving skills, with travel as needed.