Driver License Examiner I — Customer‑Focused Licensing Pro

NCDOT; Asheboro, Northern (NC, KY); Hybrid; USD 47,000 - 52,000; Full time

Benefits offered by this job

Hotel accommodation

Job summary

The North Carolina Department of Transportation seeks a Driver License Examiner I for the Asheboro Driver License Office. The role is part of the Driver License Associates Program with a starting salary of $47,255, rising to $49,618 after 12 months and $51,980 after 18 months upon meeting performance criteria and training completion.

Candidates must meet REAL ID requirements and may travel for duties. Orientation is at DMV Headquarters in Rocky Mount, NC, with hotel accommodations provided

Qualifications

• Customer service experience, with diverse clientele.
• Ability to explain policy and procedures to educate customers.
• Knowledge of basic computer software including Microsoft Office and databases.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Identify customer barriers and recommend process improvements.
• Support digital modernization initiatives and testing of new workflows.
• Promote self-service options where appropriate.
• Participate in continuous improvement activities and collect customer feedback.
• Maintain operational readiness before opening each day; cross-train for office flexibility.

Skills

Customer service

Communication

Active listening

Problem solving

Adaptability

Integrity

Teamwork

Education

Bachelor's degree or higher or equivalent combination of education and experience

Tools

Microsoft Office

Database software

Job description

The North Carolina Department of Transportation seeks a Driver License Examiner I for the Asheboro Driver License Office. The role is part of the Driver License Associates Program with a starting salary of $47,255, rising to $49,618 after 12 months and $51,980 after 18 months upon meeting performance criteria and training completion.

Candidates must meet REAL ID requirements and may travel for duties. Orientation is at DMV Headquarters in Rocky Mount, NC, with hotel accommodations provided