Driver Experience & Terminal Operations Specialist

AFE; Chattanooga (TN); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

401(k) Match

Medical, Dental & Vision Insurance

Telemedicine Access

Company-Paid Short & Long-Term Disabil

Health Savings Account (HSA)

Company-Paid Life Insurance

Generous PTO

Paid Holidays

Time off to Volunteer

Job summary

Covenant Logistics in Chattanooga is seeking a Terminal Operations Specialist to oversee day-to-day operations at the driver resource center. You’ll optimize yard equipment use, guide drivers through compliance steps, and enhance the arrival/departure experience for professional drivers.

You will coordinate with fleet and cross-functional teams, manage onboarding, documentation, and records, and monitor performance to identify efficiency gains.

Qualifications

• Bachelor's degree in Business Management, Supply Chain, or a similar field.
• 2+ years Fleet Management experience required.
• Prior experience leading and coaching teams preferred.

Responsibilities

• Serve as the primary point of contact for professional drivers at the Chattanooga terminal, providing timely support and ensuring a positive driver experience.
• Drive terminal efficiency by identifying and eliminating operational roadblocks, reducing driver dwell time, and improving overall utilization.
• Collaborate with fleet management, equipment, and cross-functional teams to coordinate driver, equipment, and team assignments.
• Support driver onboarding and truck seating activities by ensuring all required documentation, credentials, and compliance requirements are completed and current.
• Coordinate and distribute load documentation, ensuring paperwork is accurate, organized, and processed in a timely manner.
• Maintain transportation management system records, including the completion and closeout of loads and other operational transactions.
• Monitor operational performance metrics and recommend process improvements that enhance service levels, efficiency, and cost effectiveness.
• Manage driver storage, including inventory tracking, organization, and disposition of unclaimed items in accordance with company guidelines.
• Communicate effectively with drivers, fleet managers, and internal stakeholders to facilitate issue resolution and operational continuity.
• Support driver orientation activities and provide ongoing communication to professional drivers regarding operational processes and resources.

Skills

Communication

Prioritization

Attention to detail

DOT/FMCSA compliance

Coordination

MS Office

Facilities maintenance basics

Education

Bachelor's degree in Business Management/Supply Chain or similar field

Job description

Covenant Logistics in Chattanooga is seeking a Terminal Operations Specialist to oversee day-to-day operations at the driver resource center. You’ll optimize yard equipment use, guide drivers through compliance steps, and enhance the arrival/departure experience for professional drivers.

You will coordinate with fleet and cross-functional teams, manage onboarding, documentation, and records, and monitor performance to identify efficiency gains.