Terminal Operations Manager

Action Resources; Sumter (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A well-known transportation company is seeking an Operations Leader in Sumter, SC, to manage daily operations, enhance driver retention, and ensure safety compliance. The ideal candidate will have a bachelor's degree and 3-5 years of experience in the transportation industry, along with strong communication and leadership skills. This full-time role offers benefits including medical and vision insurance, and a 401(k).

Qualifications

• 3-5 years of experience in the transportation field preferred.
• 0-2 years of fleet management/leadership of drivers preferred.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate daily terminal activities and support operating objectives.
• Collaborate and support the sales team in managing new business opportunities.
• Promote safe work behaviors through effective communication.

Skills

Teambuilding skills

Analytical and problem solving skills

Customer facing and service skills

Communication skills

Organizational and time management skills

Education

Bachelor’s degree or equivalent in transportation industry

Tools

Transportation Management Software (TMW, McLeod)

Microsoft Office suite

Job description

JOB SUMMARY

As an Operations Leader for Action Resources you are the pulse of the terminal responsible for growth and development of a profitable transportation operation. Coordinate and manage day to day operations to drive profitability and growth with other terminals and drivers to meet the needs of the company with primary focus on their assigned market.

• Driver retention and development
• Safety focus every day in the areas of terminal and on the road
• Creating and maintaining a great culture success and team development
• Asset Management
• Build trust and relationship with existing and new customers

The Operations Leader will be the driving force for the terminal in meeting and exceeding their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives.

DUTIES AND RESPONSIBILITIES

• Focused on key areas of Operations: Safety, Service, Revenue, Assets and Costs
• Implement and support all company continuous improvement and safety efforts.
• Serves as the liaison for company drivers, owner operators and terminal associates
• Interact with both internal and external customers in a cooperative and professional manner to meet their need. Require the same level of cooperation from the driver force; ensure superior customer service
• Be an effective change leader, as it relates to processes, structure and business modeling t.
• Driver advocate, involved with retaining, recruiting and hiring of drivers; treating drivers fairly, respectfully and honestly.
• Coordinate daily terminal activities: supporting terminal specific operating objectives.
• Effectively handle escalation and time critical issues, perform transactions in a timely and accurate manner.
• Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
• Develop and mentor staff through performance evaluation and effective coaching
• Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company safety programs and objectives
• Identify process breakdowns and develop improvement plans with partners to resolve.
• Responsible for fostering a positive culture
• Assist in effectively onboarding drivers and associates to terminal processes
• Initial point of contact for personnel problems and troubleshooting.
• Monitor equipment for proper efficiency levels
• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Duties and responsibilities as assigned by Regional Terminal Manager

BUSINESS & LEADERSHIP COMPETENCIES

• Teambuilding skills and the ability to drive change.
• Strong analytical and problem solving skills.
• Strong business and financial acumen with particular understanding of financial indicators and success measures.
• Strong supervision, planning, coordination, negotiations, and employee relations skills.
• Excellent customer facing and service skills
• Excellent communication skills (oral, written and presentation)
• Excellent organizational and time management skills
• Excellent development and coaching ability

EXPERIENCE AND SKILL REQUIREMENTS

• Bachelor’s degree or equivalent combination of education and experience in the transportation industry
• 3-5years experience in the transportation field preferred.
• 0-2 years of fleet management/leadership of drivers preferred
• Previous experience leading teams and managing remote locations preferred.
• Previous tank trailer and hazardous waste transportation experience preferred
• Familiar with Transportation Management Software (ie: TMW, McLeod)
• Proficiency in use of Microsoft Office suite
• Excellent written and oral communication skills.
• Ability to travel as necessary.

SENIORITY LEVEL

Associate

EMPLOYMENT TYPE

Full-time

JOB FUNCTION

Project Management, Strategy/Planning, and Supply Chain

JOB INDUSTRIES

Truck Transportation, Transportation, Logistics, Supply Chain and Storage, and Freight and Package Transportation

BENEFITS

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

LOCATION

Sumter, SC