Terminal Operations Specialist

AFE; Chattanooga (TN); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

401(k) Match

Medical, Dental & Vision Insurance

Telemedicine Access

Company-Paid Short & Long-Term Disabil

Health Savings Account (HSA)

Company-Paid Life Insurance

Generous PTO

Paid Holidays

Time off to Volunteer

Job summary

Covenant Logistics in Chattanooga is seeking a Terminal Operations Specialist to oversee day-to-day operations at the driver resource center. You’ll optimize yard equipment use, guide drivers through compliance steps, and enhance the arrival/departure experience for professional drivers.

You will coordinate with fleet and cross-functional teams, manage onboarding, documentation, and records, and monitor performance to identify efficiency gains.

Qualifications

• Bachelor's degree in Business Management, Supply Chain, or a similar field.
• 2+ years Fleet Management experience required.
• Prior experience leading and coaching teams preferred.

Responsibilities

• Serve as the primary point of contact for professional drivers at the Chattanooga terminal, providing timely support and ensuring a positive driver experience.
• Drive terminal efficiency by identifying and eliminating operational roadblocks, reducing driver dwell time, and improving overall utilization.
• Collaborate with fleet management, equipment, and cross-functional teams to coordinate driver, equipment, and team assignments.
• Support driver onboarding and truck seating activities by ensuring all required documentation, credentials, and compliance requirements are completed and current.
• Coordinate and distribute load documentation, ensuring paperwork is accurate, organized, and processed in a timely manner.
• Maintain transportation management system records, including the completion and closeout of loads and other operational transactions.
• Monitor operational performance metrics and recommend process improvements that enhance service levels, efficiency, and cost effectiveness.
• Manage driver storage, including inventory tracking, organization, and disposition of unclaimed items in accordance with company guidelines.
• Communicate effectively with drivers, fleet managers, and internal stakeholders to facilitate issue resolution and operational continuity.
• Support driver orientation activities and provide ongoing communication to professional drivers regarding operational processes and resources.

Skills

Communication

Prioritization

Attention to detail

DOT/FMCSA compliance

Coordination

MS Office

Facilities maintenance basics

Education

Bachelor's degree in Business Management/Supply Chain or similar field

Job description

The Terminal Operations Specialist is responsible for facilitating the day-to-day operations of the driver resource center. This role will help ensure increased utilization of equipment on the yard, efficiency of navigating drivers through compliance issues, and improve the driver experience upon arrival and departure of the driver resource center.

Responsibilities

• Serve as the primary point of contact for professional drivers at the Chattanooga terminal, providing timely support and ensuring a positive driver experience.
• Drive terminal efficiency by identifying and eliminating operational roadblocks, reducing driver dwell time, and improving overall utilization.
• Collaborate with fleet management, equipment, and cross-functional teams to coordinate driver, equipment, and team assignments.
• Support driver onboarding and truck seating activities by ensuring all required documentation, credentials, and compliance requirements are completed and current.
• Coordinate and distribute load documentation, ensuring paperwork is accurate, organized, and processed in a timely manner.
• Maintain transportation management system records, including the completion and closeout of loads and other operational transactions.
• Monitor operational performance metrics and recommend process improvements that enhance service levels, efficiency, and cost effectiveness.
• Manage driver storage, including inventory tracking, organization, and disposition of unclaimed items in accordance with company guidelines.
• Communicate effectively with drivers, fleet managers, and internal stakeholders to facilitate issue resolution and operational continuity.
• Support driver orientation activities and provide ongoing communication to professional drivers regarding operational processes and resources.

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally to diverse audiences.
• Ability to effectively prioritize workload, manage multiple responsibilities, and meet deadlines in a fast-paced operational environment.
• high level of attention to detail and accuracy.
• Working knowledge of DOT and FMCSA regulations, driver qualification requirements, and transportation industry compliance standards.
• Ability to coordinate and manage multiple initiatives simultaneously.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Basic knowledge of facilities maintenance.

Education/Experience

• Bachelor's Degree in Business Management, Supply Chain, or similar field required. 1 year of relevant experience may be substituted for each year of education required.
• 2+ years' Fleet Management experience required.
• Prior experience leading and coaching teams preferred.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $45,008.00-$50,768.60
• Full Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor